{"id":73,"date":"2021-04-12T12:46:40","date_gmt":"2021-04-12T16:46:40","guid":{"rendered":"https:\/\/opentextbc.ca\/capacitytoconnect\/chapter\/the-third-r-referring\/"},"modified":"2022-03-17T17:16:31","modified_gmt":"2022-03-17T21:16:31","slug":"the-third-r-referring","status":"publish","type":"chapter","link":"https:\/\/opentextbc.ca\/capacitytoconnect\/chapter\/the-third-r-referring\/","title":{"raw":"The Third R: Referring","rendered":"The Third R: Referring"},"content":{"raw":"<div class=\"textbox\">This section focuses on when and how you should refer students to support services and what to do in an emergency.<\/div>\r\n<div class=\"h5p\">\r\n\r\n[h5p id=\"10\"]\r\n\r\n<em>These slides are available for use with this section of the presentation. For information about downloading presentation slides, see <a class=\"internal\" href=\"\/capacitytoconnect\/front-matter\/introduction\/\">Introduction.<\/a><\/em>\r\n\r\n<\/div>\r\n<h1>Refer<\/h1>\r\nLet\u2019s talk now about the third R, referring students for further support. Often a few minutes of effective listening are enough to help a student feel cared about. If their distress is more significant and they are open to accessing more support, there are several services that can help. Knowing what these services are and how to contact them will help you in your role.\r\n<h1>Services and Resources at Your Institution<\/h1>\r\n<div class=\"pdf\"><img class=\"aligncenter wp-image-183\" src=\"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide33.jpg\" alt=\"\" width=\"500\" height=\"281\" \/><\/div>\r\nIf you have a list with names and contact information for these services at your campus, share this information with participants.\r\n\r\nBelow are some of the services available at most campuses.\r\n<ul>\r\n \t<li><strong>Counselling services<\/strong> help students manage personal, academic, and life concerns. Professional counsellors provide individual and group counselling sessions for students.<\/li>\r\n \t<li><strong>Campus security<\/strong> helps coordinate responses to student emergencies and crises. If you call 911, call security first, as security can help first responders locate you.<\/li>\r\n \t<li><strong>Indigenous student centres<\/strong> offer programs, mentorship, and a gathering place. They may have an Elder available to talk to students.<\/li>\r\n \t<li><strong>Health services<\/strong> offer health and mental health care for students.<\/li>\r\n \t<li><strong>International student services <\/strong>help students with personal or academic issues, study and work permits, and visa applications.<\/li>\r\n \t<li><strong>Accessible learning centres<\/strong> provide services, coordinate academic accommodations for students, and act as a resource to work with the university community.<\/li>\r\n \t<li><strong>Financial aid<\/strong> helps students needing financial support for their education.<\/li>\r\n<\/ul>\r\n<h1>Provincial Crisis and Support Lines<\/h1>\r\n<div class=\"pdf\"><img class=\"aligncenter wp-image-184\" src=\"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide34.jpg\" alt=\"\" width=\"500\" height=\"281\" \/><\/div>\r\nSome larger campuses have a crisis line for students. If your institution does not have this service, there are also provincial crisis and suicide lines that have 24\/7 support. These crisis lines also provide support to anyone who is helping a student in distress and needs to talk to someone and debrief.\r\n\r\nSome provincial supports include:\r\n<ul>\r\n \t<li><strong>BC Suicide Line<\/strong>: 1-800-784-2433 (1-800-SUICIDE)<\/li>\r\n \t<li><strong>Mental Health Support Line<\/strong>: 310-6789 (no need for area code)<\/li>\r\n \t<li><strong>Here2Talk: <\/strong>1-877-857-3397 (a 24-hour phone and chat counselling support for B.C. post-secondary students that offers free, confidential counselling and community referral services via app, phone, and web: <a href=\"https:\/\/here2talk.ca\/home\">Here2Talk<\/a>)<\/li>\r\n<\/ul>\r\n<h2>Provincial Supports for Indigenous Students<\/h2>\r\n<ul>\r\n \t<li>For Indigenous students, the KUU-US Crisis Response Services (24\/7) provides culturally safe support: 1-800-588-8717<\/li>\r\n \t<li>The First Nations Health Authority website has Indigenous resources: <a href=\"https:\/\/www.fnha.ca\/what-we-do\/ehealth\">eHealth &amp; Virtual Health<\/a>.<\/li>\r\n<\/ul>\r\n<div class=\"textbox textbox--examples\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\">If You\u2019re Concerned for a Student\u2019s Immediate Safety<\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n\r\nIf it\u2019s an emergency situation, such as the student has taken pills, is experiencing psychosis, or is a danger to themselves or others, call 911 and campus security.\r\n\r\nIf it\u2019s not an emergency, but you are concerned, it can be helpful to offer to contact support services on the student\u2019s behalf while they are with you. You may also offer to walk with the student to counselling services.\r\n\r\n<\/div>\r\n<\/div>\r\n<h1>If the Student Won\u2019t See a Counsellor or Seek Help<\/h1>\r\n<div class=\"pdf\"><img class=\"aligncenter wp-image-185\" src=\"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide35.jpg\" alt=\"\" width=\"500\" height=\"281\" \/><\/div>\r\nSometimes a student may not want to see a counsellor or refuses help.\r\n\r\nYour first step in these cases will be to consider safety: is anyone at risk of immediate harm, whether it\u2019s the student or someone else? If so, share your concerns with a counsellor or someone who can help ensure safety. If a student expresses thoughts about suicide, you don\u2019t have to carry that knowledge alone or assess the risk yourself \u2013 consult, refer, and if the risk is imminent, then contact emergency services.\r\n\r\nIf there is no risk of harm to anyone, keep in mind that ultimately it is the individual\u2019s right to choose whether to seek help. Individuals are resilient and often come to their own solutions or find their own supports when they are ready.\r\n\r\nEnsure you are supported! Talk to friends, family, other instructors, an Elder, or a counsellor to share your concerns and decide how to proceed.\r\n<h1>Privacy<\/h1>\r\nPlease be aware that if you refer a student to Counselling Services and are hoping to follow up to find out about the student, it is up to the student to give consent to release information.\r\n\r\nUnless a student gives permission, faculty and staff won\u2019t be notified of what has happened.\r\n<h3>Text Attributions<\/h3>\r\n<ul>\r\n \t<li>This chapter was adapted from <em>Capacity to Connect: Supporting Students from Distress to Suicide. <\/em>\u00a9 Vancouver Island University. Added \u201cServices and Resources at Your Institution,\u201d \u201cProvincial Crisis Support Lines,\u201d \u201cProvincial Support for Indigenous Students,\u201d and \u201cPrivacy.\u201d Adapted by Barbara Johnston. <a href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY 4.0<\/a> license.<\/li>\r\n<\/ul>","rendered":"<div class=\"textbox\">This section focuses on when and how you should refer students to support services and what to do in an emergency.<\/div>\n<div class=\"h5p\">\n<div id=\"h5p-10\">\n<div class=\"h5p-iframe-wrapper\"><iframe id=\"h5p-iframe-10\" class=\"h5p-iframe\" data-content-id=\"10\" style=\"height:1px\" src=\"about:blank\" frameBorder=\"0\" scrolling=\"no\" title=\"BCcampus, Capacity to Connect: Supporting Students\u2019 Mental Health and Wellness (The Third R)\"><\/iframe><\/div>\n<\/div>\n<p><em>These slides are available for use with this section of the presentation. For information about downloading presentation slides, see <a class=\"internal\" href=\"\/capacitytoconnect\/front-matter\/introduction\/\">Introduction.<\/a><\/em><\/p>\n<\/div>\n<h1>Refer<\/h1>\n<p>Let\u2019s talk now about the third R, referring students for further support. Often a few minutes of effective listening are enough to help a student feel cared about. If their distress is more significant and they are open to accessing more support, there are several services that can help. Knowing what these services are and how to contact them will help you in your role.<\/p>\n<h1>Services and Resources at Your Institution<\/h1>\n<div class=\"pdf\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-183\" src=\"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide33.jpg\" alt=\"\" width=\"500\" height=\"281\" srcset=\"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide33.jpg 1280w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide33-300x169.jpg 300w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide33-1024x576.jpg 1024w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide33-768x432.jpg 768w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide33-65x37.jpg 65w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide33-225x127.jpg 225w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide33-350x197.jpg 350w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/div>\n<p>If you have a list with names and contact information for these services at your campus, share this information with participants.<\/p>\n<p>Below are some of the services available at most campuses.<\/p>\n<ul>\n<li><strong>Counselling services<\/strong> help students manage personal, academic, and life concerns. Professional counsellors provide individual and group counselling sessions for students.<\/li>\n<li><strong>Campus security<\/strong> helps coordinate responses to student emergencies and crises. If you call 911, call security first, as security can help first responders locate you.<\/li>\n<li><strong>Indigenous student centres<\/strong> offer programs, mentorship, and a gathering place. They may have an Elder available to talk to students.<\/li>\n<li><strong>Health services<\/strong> offer health and mental health care for students.<\/li>\n<li><strong>International student services <\/strong>help students with personal or academic issues, study and work permits, and visa applications.<\/li>\n<li><strong>Accessible learning centres<\/strong> provide services, coordinate academic accommodations for students, and act as a resource to work with the university community.<\/li>\n<li><strong>Financial aid<\/strong> helps students needing financial support for their education.<\/li>\n<\/ul>\n<h1>Provincial Crisis and Support Lines<\/h1>\n<div class=\"pdf\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-184\" src=\"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide34.jpg\" alt=\"\" width=\"500\" height=\"281\" srcset=\"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide34.jpg 1280w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide34-300x169.jpg 300w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide34-1024x576.jpg 1024w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide34-768x432.jpg 768w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide34-65x37.jpg 65w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide34-225x127.jpg 225w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide34-350x197.jpg 350w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/div>\n<p>Some larger campuses have a crisis line for students. If your institution does not have this service, there are also provincial crisis and suicide lines that have 24\/7 support. These crisis lines also provide support to anyone who is helping a student in distress and needs to talk to someone and debrief.<\/p>\n<p>Some provincial supports include:<\/p>\n<ul>\n<li><strong>BC Suicide Line<\/strong>: 1-800-784-2433 (1-800-SUICIDE)<\/li>\n<li><strong>Mental Health Support Line<\/strong>: 310-6789 (no need for area code)<\/li>\n<li><strong>Here2Talk: <\/strong>1-877-857-3397 (a 24-hour phone and chat counselling support for B.C. post-secondary students that offers free, confidential counselling and community referral services via app, phone, and web: <a href=\"https:\/\/here2talk.ca\/home\">Here2Talk<\/a>)<\/li>\n<\/ul>\n<h2>Provincial Supports for Indigenous Students<\/h2>\n<ul>\n<li>For Indigenous students, the KUU-US Crisis Response Services (24\/7) provides culturally safe support: 1-800-588-8717<\/li>\n<li>The First Nations Health Authority website has Indigenous resources: <a href=\"https:\/\/www.fnha.ca\/what-we-do\/ehealth\">eHealth &amp; Virtual Health<\/a>.<\/li>\n<\/ul>\n<div class=\"textbox textbox--examples\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\">If You\u2019re Concerned for a Student\u2019s Immediate Safety<\/p>\n<\/header>\n<div class=\"textbox__content\">\n<p>If it\u2019s an emergency situation, such as the student has taken pills, is experiencing psychosis, or is a danger to themselves or others, call 911 and campus security.<\/p>\n<p>If it\u2019s not an emergency, but you are concerned, it can be helpful to offer to contact support services on the student\u2019s behalf while they are with you. You may also offer to walk with the student to counselling services.<\/p>\n<\/div>\n<\/div>\n<h1>If the Student Won\u2019t See a Counsellor or Seek Help<\/h1>\n<div class=\"pdf\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-185\" src=\"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide35.jpg\" alt=\"\" width=\"500\" height=\"281\" srcset=\"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide35.jpg 1280w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide35-300x169.jpg 300w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide35-1024x576.jpg 1024w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide35-768x432.jpg 768w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide35-65x37.jpg 65w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide35-225x127.jpg 225w, https:\/\/opentextbc.ca\/capacitytoconnect\/wp-content\/uploads\/sites\/343\/2021\/04\/Slide35-350x197.jpg 350w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/div>\n<p>Sometimes a student may not want to see a counsellor or refuses help.<\/p>\n<p>Your first step in these cases will be to consider safety: is anyone at risk of immediate harm, whether it\u2019s the student or someone else? If so, share your concerns with a counsellor or someone who can help ensure safety. If a student expresses thoughts about suicide, you don\u2019t have to carry that knowledge alone or assess the risk yourself \u2013 consult, refer, and if the risk is imminent, then contact emergency services.<\/p>\n<p>If there is no risk of harm to anyone, keep in mind that ultimately it is the individual\u2019s right to choose whether to seek help. Individuals are resilient and often come to their own solutions or find their own supports when they are ready.<\/p>\n<p>Ensure you are supported! Talk to friends, family, other instructors, an Elder, or a counsellor to share your concerns and decide how to proceed.<\/p>\n<h1>Privacy<\/h1>\n<p>Please be aware that if you refer a student to Counselling Services and are hoping to follow up to find out about the student, it is up to the student to give consent to release information.<\/p>\n<p>Unless a student gives permission, faculty and staff won\u2019t be notified of what has happened.<\/p>\n<h3>Text Attributions<\/h3>\n<ul>\n<li>This chapter was adapted from <em>Capacity to Connect: Supporting Students from Distress to Suicide. <\/em>\u00a9 Vancouver Island University. Added \u201cServices and Resources at Your Institution,\u201d \u201cProvincial Crisis Support Lines,\u201d \u201cProvincial Support for Indigenous Students,\u201d and \u201cPrivacy.\u201d Adapted by Barbara Johnston. <a href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY 4.0<\/a> license.<\/li>\n<\/ul>\n","protected":false},"author":123,"menu_order":3,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-73","chapter","type-chapter","status-publish","hentry"],"part":57,"_links":{"self":[{"href":"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-json\/pressbooks\/v2\/chapters\/73","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-json\/wp\/v2\/users\/123"}],"version-history":[{"count":2,"href":"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-json\/pressbooks\/v2\/chapters\/73\/revisions"}],"predecessor-version":[{"id":186,"href":"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-json\/pressbooks\/v2\/chapters\/73\/revisions\/186"}],"part":[{"href":"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-json\/pressbooks\/v2\/parts\/57"}],"metadata":[{"href":"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-json\/pressbooks\/v2\/chapters\/73\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-json\/wp\/v2\/media?parent=73"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-json\/pressbooks\/v2\/chapter-type?post=73"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-json\/wp\/v2\/contributor?post=73"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/opentextbc.ca\/capacitytoconnect\/wp-json\/wp\/v2\/license?post=73"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}