{"id":102,"date":"2019-02-08T21:52:37","date_gmt":"2019-02-09T02:52:37","guid":{"rendered":"https:\/\/opentextbc.ca\/introconsumerbehaviour\/chapter\/understanding-attitudes\/"},"modified":"2021-06-09T18:20:06","modified_gmt":"2021-06-09T22:20:06","slug":"understanding-attitudes","status":"publish","type":"chapter","link":"https:\/\/opentextbc.ca\/introconsumerbehaviour\/chapter\/understanding-attitudes\/","title":{"raw":"Understanding Attitudes","rendered":"Understanding Attitudes"},"content":{"raw":"Although we might use the term in a different way in our everyday life (e.g., \u201cHey, he\u2019s really got an <em>attitude<\/em>!\u201d), social psychologists reserve the term <strong>[pb_glossary id=\"277\"]attitude[\/pb_glossary]<\/strong> to refer to our <em>relatively enduring evaluation of something, where the something is called the attitude object<\/em>. The attitude object might be a person, a product, or a social group (Albarrac\u00edn, Johnson, &amp; Zanna, 2005; Wood, 2000).\r\n\r\nWhen we say that attitudes are evaluations, we mean that they involve a preference for or against the attitude object, as commonly expressed in terms such\u00a0as <em>prefer<\/em>, <em>like<\/em>, <em>dislike<\/em>, <em>hate<\/em>, and <em>love<\/em>. When we express our attitudes\u2014for instance, when we say, \u201cI like\u00a0swimming,\u201d \u201cI hate snakes,\u201d or \u201cI\u00a0love my parents\u201d \u2014we are expressing the relationship (either positive or negative) between the self and an attitude object. Statements such as these make it clear that attitudes are an important part of the self-concept.\r\n\r\nEvery human being holds thousands of attitudes, including those about family and friends, political figures, abortion rights, terrorism, preferences for music, and much more. Each of our attitudes has its own unique characteristics, and no two attitudes come to us or influence us in quite the same way. Research has found that some of our attitudes are inherited, at least in part, via genetic transmission from our parents (Olson, Vernon, Harris, &amp; Jang, 2001).\u00a0Other attitudes are learned mostly through direct and indirect experiences with the attitude objects (De Houwer, Thomas, &amp; Baeyens, 2001).\u00a0We may like to ride roller coasters in part because our genetic code has given us a thrill-loving personality and in part because we\u2019ve had some really great times on roller coasters in the past. Still other attitudes are learned via the media (Hargreaves &amp; Tiggemann, 2003; Levina, Waldo, &amp; Fitzgerald, 2000)\u00a0or through our interactions with friends (Poteat, 2007).\u00a0Some of our attitudes are shared by others (most of us like sugar, fear snakes, and are disgusted by cockroaches), whereas other attitudes\u2014such as our preferences for different styles of music or art\u2014are more individualized.\r\n<h1>The Purpose of Attitudes<\/h1>\r\n<p class=\"p\">Human beings hold attitudes because they are <em>useful<\/em>. Particularly, our attitudes enable us to determine, often very quickly and effortlessly, which behaviours to engage in, which people to approach or avoid, and even which products to buy (Duckworth, Bargh, Garcia, &amp; Chaiken, 2002; Maio &amp; Olson, 2000). You can imagine that making quick decisions about what to avoid or approach has had substantial value in our evolutionary experience.<\/p>\r\n<p class=\"p\">For example:<\/p>\r\n\r\n<ul>\r\n \t<li>Snake = bad \u2192 run away<\/li>\r\n \t<li>Blueberries = good \u2192 eat<\/li>\r\n<\/ul>\r\nAttitudes are important because they frequently (but not always) <em>predict behaviour<\/em>. If we know that a person has a more positive attitude toward Frosted Flakes than toward Cheerios, then we will naturally predict that they will buy more of the former when they get to the market. If we know that Amara is madly in love with Leila, then we will not be surprised when she proposes marriage. Because attitudes often predict behaviour, people who wish to change behaviour frequently try to change attitudes through the use of <em>persuasive communications<\/em>.\r\n<div class=\"page\" title=\"Page 715\">\r\n<div class=\"layoutArea\">\r\n<div class=\"column\">\r\n<div class=\"page\" title=\"Page 715\">\r\n<div class=\"layoutArea\">\r\n<div class=\"column\">\r\n<div class=\"textbox textbox--key-takeaways\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\">Shifting Consumers' Attitudes<\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n<p id=\"fwk-133234-ch03_s04_s04_p01\" class=\"para editable block\">A few years ago, KFC began running ads to the effect that fried chicken was healthy \u2014 until the U.S. Federal Trade Commission told the company to stop. Wendy\u2019s slogan that its products are \u201cway better than fast food\u201d is another example. Fast food has a negative connotation, so Wendy\u2019s is trying to get consumers to think about its offerings as being better.<\/p>\r\n<p id=\"fwk-133234-ch03_s04_s04_p02\" class=\"para editable block\">An example of a shift in consumers\u2019 attitudes occurred when the taxpayer-paid government bailouts of big banks that began in 2008 provoked the wrath of Americans, creating an opportunity for small banks not involved in the credit bailout and subprime mortgage mess. The Worthington National Bank, a small bank in Fort Worth, Texas, ran billboards reading: \u201cDid Your Bank Take a Bailout? We didn\u2019t.\u201d Another read: \u201cJust Say NO to Bailout Banks. Bank Responsibly!\u201d The Worthington Bank received tens of millions in new deposits soon after running these campaigns (Mantone, 2009).<\/p>\r\n\r\n<\/div>\r\n<\/div>\r\n<h1>The ABC's of Attitudes<\/h1>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\nOur attitudes are made up of cognitive, affective, and behavioral components. Consider an environmentalist\u2019s\u00a0attitude toward recycling, which is probably very positive:\r\n<ul>\r\n \t<li><em>In terms of affect:\u00a0They\u00a0feel happy when they recycle.<\/em><\/li>\r\n \t<li><em>In terms of\u00a0behavior:\u00a0They<\/em><em>\u00a0regularly\u00a0recycle their bottles and cans.<\/em><\/li>\r\n \t<li><em>In terms of cognition: They believe\u00a0recycling is the responsible thing to do.<\/em><\/li>\r\n<\/ul>\r\nThe image below shows how a person's positive attitude towards composting would be comprised of a strong alignment among their feelings towards composting (\"affect\"), their actions when it comes to composting (\"behaviour\"), and their thoughts about composting (\"knowledge\").\r\n\r\n[caption id=\"attachment_100\" align=\"aligncenter\" width=\"1024\"]<img class=\"wp-image-100 size-large\" title=\"The graphic of &quot;The ABC Model of Attitudes&quot; by Niosi, A. (2021) is licensed under CC BY-NC-SA.\" src=\"https:\/\/opentextbc.ca\/accessibilitytoolkit\/wp-content\/uploads\/sites\/349\/2018\/11\/Updated-and-all-CB-Graphics3-1024x576.png\" alt=\"Visual depiction of the ABC Model of Attitudes: the example represents how a person might hold a positive attitude towards &quot;composting&quot; and that their &quot;affective, behaviour, and cognition&quot; would align with their overall attitude.\" width=\"1024\" height=\"576\" \/> An overall positive attitude towards composting is supported by the alignment of our feelings, our behaviours, and our thoughts about composting. The ABC's together form the \"DNA\" of an attitude.[\/caption]\r\n<p class=\"para editable block\">Affect, behaviour, and cognition can be defined as follows:<\/p>\r\n\r\n<div class=\"textbox shaded\">\r\n\r\n<strong>The ABC's of Attitudes<\/strong>\r\n<div class=\"h5p\">[h5p id=\"12\"]<\/div>\r\n<div class=\"pdf\">\r\n<ul>\r\n \t<li>Affect: Our feelings and emotions that help us express how we <em>feel<\/em> about a person\/event\/object<\/li>\r\n \t<li>Behaviour: What we intend to <em>do<\/em> or how we intent to <em>act<\/em> regarding the person\/event\/object<\/li>\r\n \t<li>Cognition: Our <em>thoughts<\/em> are <em>beliefs<\/em> about a person\/event\/object<\/li>\r\n<\/ul>\r\n<\/div>\r\n<\/div>\r\n<h1>Response Hierarchies: Which Comes First?<\/h1>\r\nAlthough most attitudes are determined by affect, behavior, and cognition, there is nevertheless variability in this regard across people and across attitudes. Some attitudes are more likely to be based on feelings, some are more likely to be based on behaviors, and some are more likely to be based on beliefs. For example, your\u00a0attitude toward chocolate ice cream is probably determined in large part by affect\u2014although you\u00a0can describe its taste, mostly you\u00a0may just like it. Your\u00a0attitude toward\u00a0your toothbrush, on the other hand, is probably\u00a0more cognitive (you\u00a0understand the importance of its\u00a0function). Still other of your\u00a0attitudes may be\u00a0based more on behavior. For example, your attitude toward note-taking during lectures probably depends, at least in part, on whether or not you regularly take notes.\r\n<p id=\"solomon-ch04_s05_s01_s01_p01\" class=\"para editable block\">Thinking, feeling, and doing can happen in any order. Psychologists originally assumed that we form attitudes through a fixed sequence of these three components: We first <em class=\"emphasis\">think<\/em> about the object, then evaluate our <em class=\"emphasis\">feelings<\/em> about it, and finally take <em class=\"emphasis\">action<\/em>:<\/p>\r\n<p class=\"para editable block\"><span style=\"color: #000000;\"><strong>Cognition \u2192 Affect \u2192 Behaviour [C-A-B]<\/strong><\/span>.<\/p>\r\n<p id=\"solomon-ch04_s05_s01_s01_p02\" class=\"para editable block\">Research, however, shows that we form attitudes in different sequences based on different circumstances. If we\u2019re not very involved in or don\u2019t care much about a purchase, we may just buy a product on impulse or because we remember a catchphrase about it instead of carefully evaluating it in relation to other products. In that case, action precedes feeling and thought:<\/p>\r\n<p class=\"para editable block\"><span style=\"color: #000000;\"><strong>Behaviour \u2192 Affect \u2192 Cognition [B-A-C]<\/strong><\/span>.<\/p>\r\n<p id=\"solomon-ch04_s05_s01_s01_p03\" class=\"para editable block\">Conversely, feelings \u2014 rather than thoughts \u2014 may drive the entire decision process; our emotional reactions may drive us to buy a product simply because we like its name, its packaging design, or the brand image that ads create. In this case, we see the product, have a feeling about it, and buy it:<\/p>\r\n<p class=\"para editable block\"><span style=\"color: #000000;\"><strong>Affect \u2192 Behaviour \u2192 Cognition [A-B-C]<\/strong>.<\/span><\/p>\r\n\r\n<div class=\"textbox shaded\">\r\n\r\n<strong>Involvement Levels and their Response Hierarchies<\/strong>\r\n<table class=\"grid\" style=\"border-collapse: collapse; width: 100%;\" border=\"0\"><caption>Table that lists involvement levels and respective examples<\/caption>\r\n<tbody>\r\n<tr>\r\n<th style=\"width: 30%;\" scope=\"col\">Involvement Level<\/th>\r\n<th style=\"width: 40%;\" scope=\"col\">Example<\/th>\r\n<th style=\"width: 30%;\" scope=\"col\">Response Hierarchy<\/th>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 30%;\">High<\/td>\r\n<td style=\"width: 40%;\">Vacation, wedding dress, new car<\/td>\r\n<td style=\"width: 30%;\">C\u2014A\u2014B<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 30%;\">Low<\/td>\r\n<td style=\"width: 40%;\">Car wash, tin foil, toilet cleaner<\/td>\r\n<td style=\"width: 30%;\">B\u2014A\u2014C<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 30%;\">(Impulse)<\/td>\r\n<td style=\"width: 40%;\">Face mask, candles, computer games<\/td>\r\n<td style=\"width: 30%;\">A\u2014B\u2014C<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<code><\/code>\r\n\r\n<\/div>\r\n<p class=\"para editable block\">Although most attitudes are determined by affect, behaviour, and cognition, there is nevertheless variability in this regard across people and across attitudes. Some attitudes are more likely to be based on feelings, some are more likely to be based on behaviours, and some are more likely to be based on beliefs. For example, your attitude toward chocolate ice cream is probably determined in large part by affect\u2014although you can describe its taste, mostly you may just like it. Your attitude toward your toothbrush, on the other hand, is probably more cognitive (you understand the importance of its function). Still other of your attitudes may be based more on behaviour. For example, your attitude toward note-taking during lectures probably depends, at least in part, on whether or not you regularly take notes.<\/p>\r\n<p class=\"p\">Different people may hold attitudes toward the same attitude object for different reasons. For example, some people vote for politicians because they like their policies, whereas others vote for (or against) politicians because they just like (or dislike) their public persona. Although you might think that cognition would be more important in this regard, political scientists have shown that many voting decisions are made primarily on the basis of <em>affect<\/em>. Indeed, it is fair to say that the affective component of attitudes is generally the strongest and most important (Abelson, Kinder, Peters, &amp; Fiske, 1981; Stangor, Sullivan, &amp; Ford, 1991).<\/p>\r\n\r\n<div class=\"textbox textbox--key-takeaways\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\">Not All Attitudes Are The Same<\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n\r\nAttitudes are also stronger when the <strong>[pb_glossary id=\"276\"]ABCs[\/pb_glossary]<\/strong> of <em>affect, behaviour, and cognition<\/em> all align. As an example, many people\u2019s attitude toward their own nation is universally positive. They have strong positive feelings about their country, many positive thoughts about it, and tend to engage in behaviours that support it. The same extends to products that are made in our home countries: consumers tend to have a more positive attitude towards items that are \"made local\" and as a result may be more likely to purchase them over others.\r\n\r\nOther attitudes are less strong because the affective, cognitive, and behavioural components are each somewhat different (Thompson, Zanna &amp; Griffin, 1995). Your cognitions toward physical exercise may be positive \u2014 you believe that regular physical activity is good for your health. On the other hand, your affect may be negative \u2014 you may resist exercising because you prefer to engage in tasks that provide more immediate rewards. Consequently, you may not exercise as often as you believe you ought to. These inconsistencies among the components of your attitude make it less strong than it would be if all the components lined up together.\r\n\r\n<em>Consider making a list of where your consumer-based attitude alignment is strong (affect, behaviour, and cognition all align) and where your attitude may be inconsistent among the ABC's (e.g. affect may be low but cognition is strong).<\/em>\r\n\r\n<\/div>\r\n<\/div>\r\n<h1>The Principle of Attitude Consistency<\/h1>\r\n<p class=\"p\">The <strong class=\"b ph\">[pb_glossary id=\"289\"]Principle of attitude consistency[\/pb_glossary]<\/strong> (that <em>for any given attitude object, the ABCs of affect, behaviour, and cognition are normally in line with each other<\/em>) thus predicts that our attitudes (for instance, as measured via a self-report measure) are likely to <em>guide behaviour<\/em>. Supporting this idea, meta-analyses have found that there is a significant and substantial positive correlation among the different components of attitudes, and that attitudes expressed on self-report measures do predict behaviour (Glasman &amp; Albarrac\u00edn, 2006).<\/p>\r\nLooking at this through the consumer behaviour lens, we can use this principle to identify that if a consumer <em>feels<\/em> strongly about sustainability in the production, consumption, and disposal of consumer products, that they will <em>act<\/em> accordingly: they will buy sustainably produced products then consume (and dispose of) them in a way that minimizes their negative impact to land, water, and air.\r\n<h1>Normative Influences<\/h1>\r\nNorms can have a powerful influence on consumer attitudes &amp; behaviour. <strong><span id=\"import-auto-id1367324\" data-type=\"term\">[pb_glossary id=\"286\"]Norms[\/pb_glossary]<\/span><\/strong> define how to behave in accordance with what a society has defined as good, right, and important, and most members of the society adhere to them. <span id=\"import-auto-id1199689\" data-type=\"term\">Formal norms<\/span> are established, written rules. They are behaviours worked out and agreed upon in order to suit and serve the most people. Laws are formal norms, but so are employee manuals, college entrance exam requirements, and \u201cno running\u201d signs at swimming pools. <em>Formal norms<\/em> are the most specific and clearly stated of the various types of norms, and they are the most strictly enforced. But even formal norms are enforced to varying degrees and are reflected in cultural values.\r\n<p id=\"import-auto-id2738660\">For example, money is highly valued in Canada, so monetary crimes are punished. It\u2019s against the law to rob a bank, and banks go to great lengths to prevent such crimes. People safeguard valuable possessions and install anti-theft devices to protect homes and cars. A less strictly enforced social norm is speeding when driving. While it\u2019s against the law to speed, driving above the speed limit or with the \"flow\" of traffic is common practice. And though there are laws to speeding, there are a range of enforcement in formal norms.<\/p>\r\n<p id=\"import-auto-id1425877\">There are plenty of formal norms, but the list of <em><span id=\"import-auto-id3592304\" data-type=\"term\">informal norms <\/span><\/em>\u2014 casual behaviours that are generally and widely conformed to \u2014 is longer. People learn informal norms by observation, imitation, and general socialization. Some informal norms are taught directly \u2014 \u201cKiss your Aunt Edna\u201d or \u201cUse your napkin\u201d \u2014 while others are learned by observation, including observations of the consequences when someone else violates a norm.<\/p>\r\nCialdini &amp; Trost (1998) defined <strong>[pb_glossary id=\"293\"]social norms[\/pb_glossary]<\/strong> as accepted group rules and standards that guide our behavior without the force of law. We can also think of norms as representing what we ought to do or the correct thing to do. They are the accepted way of thinking, feeling and behaving that the group supports. I think for most of us social norms become the most obvious when someone violates them. Have you ever been somewhere and thought, \u201cI can\u2019t believe that person is doing that! Don\u2019t they know that isn\u2019t appropriate.\u201d? There are many rules for appropriate behavior in public spaces. Often the groups we belong to and that we value, socialize us early on what is expected and acceptable ways of thinking and behaving. It is typically only through violation of norms that we are aware of their existence.\r\n<div><strong>\r\n[pb_glossary id=\"296\"]Subjective norms[\/pb_glossary]<\/strong> refer to the degree of social pressure an individual feels regarding the performance or non-performance of a specific behaviour (Ajzen, 1988). Subjective norms are influenced by ones\u2019 perception of the beliefs based on parents, friends, partners, acquaintances and colleagues. This plays a significant factor in how people are influenced in the way they perceive behavior and views.<\/div>\r\n<strong>[pb_glossary id=\"281\"]Descriptive norms[\/pb_glossary]<\/strong> are defined as, \"the perception of what most people do in a given situation\" (Burger, 2021). Most of us, most of the time, are motivated to do the right thing. If society deems that we put litter in a proper container, speak softly in libraries, and tip our waiter, then that\u2019s what most of us will do. But sometimes it\u2019s not clear what society expects of us. In these situations, we often rely on descriptive norms (Cialdini, Reno, &amp; Kallgren, 1990).\r\n\r\nResearchers have demonstrated the power of descriptive norms in a number of areas. Homeowners reduced the amount of energy they used when they learned that they were consuming more energy than their neighbours (Schultz, Nolan, Cialdini, Goldstein, &amp; Griskevicius, 2007). Undergraduates selected the healthy food option when led to believe that other students had made this choice (Burger et al., 2010). Hotel guests were more likely to reuse their towels when a hanger in the bathroom told them that this is what most guests did (Goldstein, Cialdini, &amp; Griskevicius, 2008). And more people began using the stairs instead of the elevator when informed that the vast majority of people took the stairs to go up one or two floors (Burger &amp; Shelton, 2011).\r\n<div class=\"textbox textbox--key-takeaways\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\">How Descriptive Norms Mislead Us<\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n\r\nIt\u2019s not always easy to obtain good <em>descriptive norm<\/em> information, which means we sometimes rely on a flawed notion of the norm when deciding how we should behave. A good example of how misperceived norms can lead to problems is found in research on binge drinking among college students. Excessive drinking is a serious problem on many campuses (Mita, 2009). There are many reasons why students binge drink, but one of the most important is their perception of the descriptive norm. How much students drink is highly correlated with how much they believe the average student drinks (Neighbors, Lee, Lewis, Fossos, &amp; Larimer, 2007).\r\n\r\nUnfortunately, students aren\u2019t always very good at making this assessment. They notice the boisterous heavy drinker at the party but fail to consider all the students not attending the party. As a result, students typically overestimate the descriptive norm for college student drinking (Borsari &amp; Carey, 2003; Perkins, Haines, &amp; Rice, 2005). Most students believe they consume significantly less alcohol than the norm, a miscalculation that creates a dangerous push toward more and more excessive alcohol consumption. On the positive side, providing students with accurate information about drinking norms has been found to reduce overindulgent drinking (Burger, LaSalvia, Hendricks, Mehdipour, &amp; Neudeck, 2011; Neighbors, Lee, Lewis, Fossos, &amp; Walter, 2009).\r\n\r\n<\/div>\r\n<\/div>\r\n<h1>The Theory of Planned Behaviour<\/h1>\r\n<p class=\"p\">Our attitudes are not the only factor that influence our decision to act. The <strong>[pb_glossary id=\"297\"]theory of planned behaviour[\/pb_glossary]<\/strong>, developed by Martin Fishbein and Izek Ajzen (Ajzen, 1991; Fishbein &amp; Ajzen, 1975), outlines three key variables that affect the attitude-behaviour relationship:<\/p>\r\n\r\n<ol type=\"a\">\r\n \t<li class=\"p\"><em>the attitude toward the behaviour<\/em> (the stronger the better)<\/li>\r\n \t<li class=\"p\"><em>subjective norms<\/em> (the support of those we value)<\/li>\r\n \t<li class=\"p\"><em>perceived behavioural control<\/em> (the extent to which we believe we can actually perform the behaviour).<\/li>\r\n<\/ol>\r\n<p class=\"p\">These three factors jointly predict our intention to perform the behaviour, which in turn predicts our actual behaviour.<\/p>\r\n\r\n<div class=\"textbox textbox--key-takeaways\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\">The Theory of Planned Behaviour In Action<\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n\r\nThe Theory of Planned Behaviour helps predict what intentions will turn into actions, and the degree of control a person has over what intentions turn into actions (Chan &amp; Bishop; Greaves et al.).\r\n\r\nImagine for a moment that your friend Sharina is trying to decide whether to recycle her used laptop batteries or just throw them away.\r\n<p style=\"padding-left: 40px;\">(a) We know that her attitude toward recycling is positive \u2014 she thinks she should do it \u2014 but we also know that recycling takes work. It\u2019s much easier to just throw the batteries away.<\/p>\r\n<p style=\"padding-left: 40px;\">(b) If Sharina feels strongly about the importance of recycling, and if her family and friends (<em>external influences in the form of subjective norms<\/em>) are also in favour of recycling, this will factor into her behavioural outcome.<\/p>\r\n<p style=\"padding-left: 40px;\">(c) And if Sharina has easy access to a battery recycling facility, then she will develop a strong intention to perform the behaviour and likely follow through on it.<\/p>\r\nLet's imagine another example using this model to show how it can predict attitude and outcome:\r\n\r\nJillian is a personal fitness trainer and is now eligible to get a vaccine for Covid-19 so she can protect herself and stop the spread to her loved ones and community.\r\n<p style=\"padding-left: 40px;\">(a) Jillian gets a flu shot every year and is an advocate for vaccinations and immunization. Throughout flu season and the Coronavirus pandemic, Jillian always wore a mask in public.<\/p>\r\n<p style=\"padding-left: 40px;\">(b) Jillian's doctor, friends, family, and co-workers at the gym are equally as attentive to their health and the safety of others and will be getting vaccinated as soon as they are eligible. Jillian's community and the majority of people in her society all believe in science-based medicine.<\/p>\r\n<p style=\"padding-left: 40px;\">(c) It's easy to set up the vaccinate appointment: Jillian goes online, makes the reservation, then attends the appointment at the pharmacy just down the street from her. Simple.<\/p>\r\nJillian's attitude (a), the subjective norm (b), and the perceived behavioural control (c) all support her getting the Covid-19 vaccine much more likely.\r\n\r\n<\/div>\r\n<\/div>\r\n<h1>Self-Determination &amp; Intrinsic Motivation in Attitudes<\/h1>\r\nThe <strong>[pb_glossary id=\"290\"]self-determination theory[\/pb_glossary]<\/strong> theory describes motivated behaviour as part of a continuum that ranges from autonomous to controlled actions (Huffman, 2014). Unlike the theory of planned behaviour that examines subjective norms (<em>external influences<\/em>) as a factor to predict behaviour, the self-determination theory focuses on motivation and personality (<em>internal cues<\/em>) as predictors to attitude and behaviour.\r\n\r\nThe theory proposed by Edward Deci and Richard Ryan (2000) states that understanding motivation requires taking into account three basic human needs:\r\n<ul>\r\n \t<li><em>autonomy<\/em>\u2014the need to feel free of external constraints on behavior<\/li>\r\n \t<li><em>competence<\/em>\u2014the need to feel capable or skilled<\/li>\r\n \t<li><em>relatedness<\/em>\u2014the need to feel connected or involved with others<\/li>\r\n<\/ul>\r\nAnother intrinsic motivator is the <b>[pb_glossary id=\"298\"]warm-glow effect[\/pb_glossary]<\/b>, which consists of the personal satisfaction and altruistic motives that benefit the well-being of others (Abbott et al.).\u00a0 Individuals \u201cfeel good\u201d for partaking in pro-environmental behaviours and continue to repeat the activities regardless of extrinsic rewards (Abbott et al.). While the warm-glow effect leaves us feeling personally rewarded for \"doing good,\" there remains much debate about whether each one of our acts of goodness has a positive and long-lasting impact.\r\n<h1>The Four Functional Theories of Attitude<\/h1>\r\nFunctional theorists Katz (2008) and Smith, Bruner, &amp; White (1956) addressed the issue of not knowing which base (affective, cognition or behaviour) was most important by looking at how the person\u2019s attitude serves them psychologically. They came up with four different functions that an attitude might serve:\r\n<ol>\r\n \t<li>One of the most beneficial things an attitude can do for us is to make our lives more efficient. We do not have to evaluate and process each thing we come into contact with to know if it is good (safe) or bad (threatening) (Petty, 1995). This is called the <strong><em>knowledge function<\/em><\/strong> and allows us to understand and make sense of the world. My attitude towards insects is somewhat negative. I tend to have large reactions to bites from them and although most do not bite, my immediate reaction is to avoid them if at all possible. In this way my attitude keeps me from having to evaluate every type of insect I come into contact with. Saving time and allowing me to think of other things in life (Bargh, et al.,1992). This example might have prompted you to think that this generalization could lead to discrimination and you would be correct. In an attempt to be more efficient, I am not stopping and processing every insect I come into contact with and some insects are good (safe). We will discuss how this helps explain prejudice and discrimination in a later module.<\/li>\r\n \t<li>Our attitudes can serve an <strong><em>ego-defensive function<\/em><\/strong> which is to help us cover up things that we do not like about ourselves or help us to feel better about ourselves. You might think cheerleaders are stupid or superficial to protect yourself from feeling badly that you aren\u2019t a cheerleader. Here you defended against a threatening truth \u2013 you aren\u2019t a cheerleader which you want to be and boosted your self-image by believing that you are better than them \u2013 you are smart and complex.<\/li>\r\n \t<li>We can categorize some of our attitudes as serving as tools that lead us to greater rewards or help us to avoid punishments. So, individuals might have developed an attitude that having sex with many partners is bad. This has both a knowledge function and a <strong><em>utilitarian function <\/em><\/strong>by helping people avoid the societal punishment of being called promiscuous and then seeking the reward of being the kind of person that someone would take home and introduce to their parents.<\/li>\r\n \t<li>The final function centers around the idea that some of our attitudes help us express who we are to other people, <strong><em>value-expressive function<\/em><\/strong>. We see this a lot on social media. If you were to examine someone\u2019s Facebook or Instagram page you would see that their posts are full of their attitudes about life and they intentionally post certain things so that people will know who they are as a person. You might post a lot of political things and people might see you as a politically engaged person, you might post a lot about the environment and people see that you are passionate about this topic. This is who you are.<\/li>\r\n<\/ol>\r\n<h1>Cognitive Dissonance<\/h1>\r\nSocial psychologists have documented that feeling good about ourselves and maintaining positive self-esteem is a powerful motivator of human behaviour (Tavris &amp; Aronson, 2008). Often, our behaviour, attitudes, and beliefs are affected when we experience a threat to our self-esteem or positive self-image. Psychologist Leon Festinger (1957) defined <strong><span id=\"term788\" data-type=\"term\">[pb_glossary id=\"280\"]cognitive dissonance[\/pb_glossary]<\/span><\/strong> as psychological discomfort arising from holding two or more inconsistent attitudes, behaviours, or cognitions (thoughts, beliefs, or opinions). Festinger\u2019s theory of cognitive dissonance states that when we experience a conflict in our behaviours, attitudes, or beliefs that runs counter to our positive self-perceptions, we experience psychological discomfort (dissonance). For example, if you believe smoking is bad for your health but you continue to smoke, you experience conflict between your belief and behaviour.\r\n<p id=\"fs-idp72564160\">When we experience cognitive dissonance, we are motivated to decrease it because it is psychologically, physically, and mentally uncomfortable. We can reduce <span id=\"term789\" class=\"no-emphasis\" data-type=\"term\">cognitive dissonance<\/span> by bringing our cognitions, attitudes, and behaviours in line \u2014 that is, making them harmonious.<\/p>\r\nThis sense of harmony can be achieved in different ways, such as:\r\n<ul id=\"fs-idp53180464\">\r\n \t<li>Changing our discrepant behaviour (e.g., stop smoking);<\/li>\r\n \t<li>Changing our cognitions through rationalization or denial (e.g., telling ourselves that health risks can be reduced by smoking filtered cigarettes);<\/li>\r\n \t<li>Adding a new cognition (e.g., \u201cSmoking suppresses my appetite so I don\u2019t become overweight, which is good for my health\u201d).<\/li>\r\n<\/ul>\r\n<div id=\"solomon-ch04_s05_s01_s02\" class=\"section\">\r\n<h1>Multi-Attribute Attitude Model<\/h1>\r\nMarketers desire the ability to better understand consumers' attitudes towards their products and services. However, attitudes are complex and a consumer may have a range of attitudes (<em>favourable and unfavourable<\/em>) towards a single product or service\u2014not just one. In addition to the various qualities held by a product or service, consumers are also faced with the added complexity of seeking approval, whether that comes from friends, family, or society. Attitude models are designed to help identify the different factors that would influence a consumer's evaluation of attitude objects.\r\n\r\nDue to the complexity surrounding attitudes, researchers use <strong>[pb_glossary id=\"285\"]multi-attribute models[\/pb_glossary] <\/strong>to explain them. Simply put, multi-attribute models say that we form attitudes about a product based on several <em>attributes<\/em> of that product, our <em>beliefs<\/em> about those attributes, and the relative <em>importance<\/em> we assign to those attributes.\r\n<p id=\"solomon-ch04_s05_s01_s02_p02\" class=\"para editable block\">The decision to purchase a car like an SUV offers a good illustration of how a multi-attribute model affects purchase behaviour. On the one hand, the styling and stance of a particular model might evoke feelings of power, confidence, and ruggedness. The vehicle\u2019s high ground clearance and roomy back might be great for the consumer\u2019s intended camping trips. On the other hand, the brand could make the consumer ill at ease \u2014 perhaps a friend had a bad experience with that car maker. And the more rational side of a consumer might balk at the high cost and poor gas mileage. Yet the vehicle looks great, so the consumer isn\u2019t sure. And, regardless of their personal feelings about the vehicle, the consumer may also factor in social pressure: will their friends criticize them as a wasteful gas-guzzler if they buy an SUV instead of a compact hybrid? Will they buy or won\u2019t they? The decision depends on how the buyer combines and weights these positive and negative attitude components.<\/p>\r\n\r\n[caption id=\"attachment_101\" align=\"aligncenter\" width=\"1024\"]<img class=\"wp-image-101 size-large\" title=\"Niosi, A. (2021). Multi-Attribute Model. [Image]. Licensed under CC-BY-NC-SA.\" src=\"https:\/\/opentextbc.ca\/accessibilitytoolkit\/wp-content\/uploads\/sites\/349\/2021\/06\/Mult-Attribute-Model-1-1024x576.png\" alt=\"Graphic depicting the Multi-Attribute Model using a numerical scoring system for 3 different types of SUV's.\" width=\"1024\" height=\"576\" \/> The Multi-Attribute Model can be used to calculate an Attitude Score by evaluating the importance of key attributes featured across different products or brands.[\/caption]\r\n<div class=\"postbox h5p-sidebar\">\r\n<div class=\"h5p-action-bar-settings h5p-panel\"><code><\/code><\/div>\r\n<\/div>\r\n<\/div>\r\n<p id=\"solomon-ch04_s05_s01_s02_p01\" class=\"para editable block\">A student might have a range of attitudes towards different brands of laptop computers. There are various features each brand is known for (speed, weight, memory) but in addition to the functional attributes, a student may also want to evaluate the brand appeal for each one. The following table provides students with a re-usable template to build their own multi-attribute model for any range of brands, products, or services they might want to evaluate using this model.<\/p>\r\n<p class=\"para editable block\"><code><\/code><\/p>\r\n\r\n<div class=\"textbox shaded\">\r\n\r\n<strong>Multi-attribute model for laptop computers<\/strong>\r\n<table class=\"grid\" style=\"border-collapse: collapse; width: 100%;\" border=\"0\"><caption>The multi-attribute model used to evaluate laptop computers showing Apple's MacBook as the clear favourite<\/caption>\r\n<tbody>\r\n<tr>\r\n<td style=\"width: 22.4%;\"><\/td>\r\n<td style=\"width: 22.4%;\"><\/td>\r\n<th style=\"width: 55.2%;\" colspan=\"3\" scope=\"col\">Beliefs<\/th>\r\n<\/tr>\r\n<tr>\r\n<th style=\"width: 22.4%;\" scope=\"col\">Attribute<\/th>\r\n<th style=\"width: 22.4%;\" scope=\"col\">Importance<\/th>\r\n<th style=\"width: 18.88%;\" scope=\"col\">MacBook<\/th>\r\n<th style=\"width: 25.28%;\" scope=\"col\">Windows Surface<\/th>\r\n<th style=\"width: 11.04%;\" scope=\"col\">Acer<\/th>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 22.4%;\">Low Price<\/td>\r\n<td style=\"width: 22.4%;\">5<\/td>\r\n<td style=\"width: 18.88%;\">1<\/td>\r\n<td style=\"width: 25.28%;\">2<\/td>\r\n<td style=\"width: 11.04%;\">3<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 22.4%;\">Processing Memory (RAM)<\/td>\r\n<td style=\"width: 22.4%;\">4<\/td>\r\n<td style=\"width: 18.88%;\">3<\/td>\r\n<td style=\"width: 25.28%;\">2<\/td>\r\n<td style=\"width: 11.04%;\">3<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 22.4%;\">Processing speed<\/td>\r\n<td style=\"width: 22.4%;\">3<\/td>\r\n<td style=\"width: 18.88%;\">2<\/td>\r\n<td style=\"width: 25.28%;\">3<\/td>\r\n<td style=\"width: 11.04%;\">4<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 22.4%;\">Brand appeal<\/td>\r\n<td style=\"width: 22.4%;\">5<\/td>\r\n<td style=\"width: 18.88%;\">5<\/td>\r\n<td style=\"width: 25.28%;\">2<\/td>\r\n<td style=\"width: 11.04%;\">1<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 22.4%;\">Light weight<\/td>\r\n<td style=\"width: 22.4%;\">2<\/td>\r\n<td style=\"width: 18.88%;\">4<\/td>\r\n<td style=\"width: 25.28%;\">5<\/td>\r\n<td style=\"width: 11.04%;\">1<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 22.4%;\"><\/td>\r\n<td style=\"width: 22.4%;\"><\/td>\r\n<td style=\"width: 18.88%;\"><strong>56<\/strong><\/td>\r\n<td style=\"width: 25.28%;\">47<\/td>\r\n<td style=\"width: 11.04%;\">46<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/div>\r\n<div id=\"solomon-ch04_s05_s01_s01\" class=\"section\">\r\n<div class=\"textbox shaded\">\r\n<h3>Media Attributions<\/h3>\r\n<ul>\r\n \t<li>The graphic of \"The ABC Model of Attitudes\" by Niosi, A. (2021) is licensed under <a href=\"http:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\">CC BY-NC-SA<\/a>.<\/li>\r\n \t<li style=\"text-align: left;\">The graphic of the \"Multi-Attribute Model\" by Niosi, A. (2021) is licensed under <a href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\">CC BY-NC-SA<\/a>.<\/li>\r\n<\/ul>\r\n<h3>Text Attributions<\/h3>\r\n<ul>\r\n \t<li style=\"text-align: left;\">The final paragraph under \"Normative Influences\" and the section under \"How Descriptive Norms Mislead Us\" are adapted from Burger, J. M. (2021). \"<a href=\"http:\/\/noba.to\/hkray8fs\">Conformity and obedience<\/a>\". In R. Biswas-Diener &amp; E. Diener (Eds), <i>Noba textbook series: Psychology.<\/i> Champaign, IL: DEF publishers.<\/li>\r\n \t<li style=\"text-align: left;\">The first sentence under \"The Theory of Planned Behaviour In Action\" and the first &amp; last paragraphs under \"Self-Determination &amp; Intrinsic Motivation in Attitudes\" are adapted from <em><a href=\"https:\/\/ohiostate.pressbooks.pub\/sciencebitesvolume2\" rel=\"cc:attributionURL\">Environmental ScienceBites Volume 2<\/a><\/em> by Brian H. Lower, Travis R. Shaul, Kylienne A. Shaul, and Ella M. Weaver which is licensed under a <a href=\"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/\" rel=\"license\">Creative Commons Attribution-NonCommercial 4.0 International License<\/a>.<\/li>\r\n \t<li style=\"text-align: left;\"><span id=\"output\" class=\"outputbox\"><\/span>The last paragraph under \"Purpose of Attitudes\" is adapted from <a href=\"https:\/\/opentextbc.ca\/introductiontopsychology\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Introduction to Psychology 1st Canadian Edition<\/em><\/a> by <a>Charles Stangor, Jennifer Walinga which<\/a> is licensed under <a href=\"http:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\" target=\"_blank\" rel=\"noopener noreferrer\">CC BY-NC-SA 4.0<\/a>.<\/li>\r\n \t<li style=\"text-align: left;\">Paragraphs 1, 2, 3, &amp; 5 under \"Normative Influences\" (edited for Canadian context) is adapted from <em><a href=\"http:\/\/cnx.org\/contents\/02040312-72c8-441e-a685-20e9333f3e1d\/Introduction_to_Sociology_2e\">Introduction to Sociology 2e<\/a><\/em> authored by: OpenStax CNX which is licensed under <em><a href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\" target=\"_blank\" rel=\"license noopener noreferrer\">CC BY: Attribution<\/a><\/em>.<\/li>\r\n \t<li style=\"text-align: left;\">The section under the \"ABC's of Attitudes\"; the section under \"Response Hierarchies\" (excluding the table with examples); and, the second and third paragraphs under\u00a0 \"Multi-Attribute Attitude Model\" (excluding the image) are adapted from <a href=\"https:\/\/resources.saylor.org\/wwwresources\/archived\/site\/textbooks\/Launch!%20Advertising%20and%20Promotion%20in%20Real%20Time.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Launch! Advertising and Promotion in Real Time<\/em><\/a> [PDF] by <a href=\"https:\/\/www.saylor.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">Saylor Academy<\/a> which is licensed under <a href=\"http:\/\/creativecommons.org\/licenses\/by-nc-sa\/3.0\" target=\"_blank\" rel=\"noopener noreferrer\">CC BY-NC-SA 3.0<\/a>.<\/li>\r\n \t<li style=\"text-align: left;\">The section under the \"Four Functional Theories of Attitude\" and paragraph 4 under \"Normative Influences\" are adapted from \"<a href=\"https:\/\/opentext.wsu.edu\/social-psychology\/chapter\/module-5-attitudes\/\">Module 5: Attitudes<\/a>\" by Washington State University which is licensed under a <a href=\"http:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\" rel=\"license\">Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License<\/a><\/li>\r\n \t<li style=\"text-align: left;\"><span class=\"name\">The first paragraph under \"Cognitive Dissonance\" and the three bullet points are adapted from Spielman, R.N., Dumper K., Jenkins W., Lacombe A., Lovett M., and Perimutter M. (2014, Dec 8). <a href=\"https:\/\/openstax.org\/books\/psychology\/pages\/12-3-attitudes-and-persuasion\"><em>Psychology<\/em> is published by OpenStax<\/a> under a <a href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC-BY 4.0 license<\/a>. <\/span><\/li>\r\n \t<li style=\"text-align: left;\">The section under \"Shifting Consumers' Attitudes\" is adapted from <em><a href=\"https:\/\/open.lib.umn.edu\/principlesmarketing\/\">Principles of Marketing<\/a><\/em> by University of Minnesota is licensed under a <a href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\">Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License<\/a>.<\/li>\r\n \t<li style=\"text-align: left;\">The opening three paragraphs; the first paragraph and examples under \"The Purpose of Attitudes\"; the section under the \"ABC's of Attitudes\" (excluding the H5P content); the first paragraph under \"Response Hierarchies\"; the section under \"Not all attitudes are the same\"; the first and third paragraphs under the \"Principle of Attitude Consistency\"; and, the first example under \"The Theory of Planned Behaviour In Action\" are adapted from <a href=\"https:\/\/opentextbc.ca\/socialpsychology\/\"><em>Principles of Social Psychology\u20141st International Edition<\/em><\/a> by Dr. Rajiv Jhangiani and Dr. Hammond Tarry which is licensed under a <a href=\"http:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\" target=\"_blank\" rel=\"noopener noreferrer\">Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License<\/a>.<\/li>\r\n \t<li style=\"text-align: left;\">The second paragraph and bullet points under \"Self-Determination &amp; Intrinsic Motivation in Attitudes\" is adapted from Seifert, K. and Sutton, R. \"<a href=\"https:\/\/open.umn.edu\/opentextbooks\/textbooks\/153\">Motivation as self-determination<\/a>\" in <em>Educational Psychology<\/em>, which is licensed under <em><a href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\" target=\"_blank\" rel=\"license noopener\">CC BY<\/a>.<\/em><\/li>\r\n \t<li style=\"text-align: left;\">The fifth paragraph under \"Normative Influences\" is adapted from Amalthas, T., Brand, S., Catalano, J. Lucano, I.G., \"<a href=\"https:\/\/courses.lumenlearning.com\/suny-buffalo-environmentalhealth\/chapter\/measurement-and-application-of-constructs\/\"><em>Models and Mechanisms of Public Health<\/em><\/a>\" from Lumen Learning which is licensed under<em><a href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\" target=\"_blank\" rel=\"license noopener\">CC BY-NC-SA<\/a>.<\/em><\/li>\r\n<\/ul>\r\n<h3>References<\/h3>\r\n<p style=\"text-align: left;\">Abbott, A., et al. (2013).\u00a0Recycling: Social norms and warm-glow revisited. <em>Ecological Economics<\/em>, 90, 10-18.<\/p>\r\n<p style=\"text-align: left;\">Abelson, R. P., Kinder, D. R., Peters, M. D., &amp; Fiske, S. T. (1981). Affective and semantic components in political person perception. <em>Journal of Personality and Social Psychology, 42<\/em>, 619\u2013630.<\/p>\r\n<p style=\"text-align: left;\">Ajzen, I. (1988). <i>Attitudes, Personality, and Behavior.<\/i> Chicago, IL: Dorsey Press.<\/p>\r\n<p style=\"text-align: left;\">Ajzen, I. (1991). The theory of planned behaviour. <em>Organizational Behaviour and Human Decision Processes, 50<\/em>(2), 179\u2013211.<\/p>\r\n<p style=\"text-align: left;\">Albarrac\u00edn, D., Johnson, B. T., &amp; Zanna, M. P. (Eds.). (2005).\u00a0<i>The handbook of attitudes<\/i> (pp. 223\u2013271). Mahwah, NJ: Lawrence Erlbaum.<\/p>\r\n<p style=\"text-align: left;\">Bargh, J. A., Chaiken, S., Govender, R., &amp; Pratto, F. (1992). The generality of the automatic attitude activation effect. <em>Journal of Personality and Social Psychology<\/em>, 62(6), 893-912.<\/p>\r\n\r\n<div class=\"page\" title=\"Page 5\">\r\n<div class=\"layoutArea\">\r\n<div class=\"column\">\r\n<p style=\"text-align: left;\">Borsari, B., &amp; Carey, K. B. (2003). Descriptive and injunctive norms in college drinking: A meta-analytic integration. <em>Journal of Studies on Alcohol, 64<\/em>, 331\u2013341.<\/p>\r\n<p style=\"text-align: left;\">Burger, J. M., &amp; Shelton, M. (2011). Changing everyday health behaviours through descriptive norm manipulations. <em>Social Influence, 6<\/em>, 69\u201377.<\/p>\r\n<p style=\"text-align: left;\">Burger, J. M., Bell, H., Harvey, K., Johnson, J., Stewart, C., Dorian, K., &amp; Swedroe, M. (2010). Nutritious or delicious? The effect of descriptive norm information on food choice. <em>Journal of Social and Clinical Psychology, 29<\/em>, 228\u2013242.<\/p>\r\n<p style=\"text-align: left;\">Burger, J. M., LaSalvia, C. T., Hendricks, L. A., Mehdipour, T., &amp; Neudeck, E. M. (2011). Partying before the party gets started: The effects of descriptive norms on pre-gaming behaviour. <em>Basic and Applied Social Psychology, 33<\/em>, 220\u2013227.<\/p>\r\n<p style=\"text-align: left;\">Chan, L. &amp; Bishop, B. (2013). A moral basis for recycling: Extending the theory of planned behaviour. <em>Journal of Environmental Psychology<\/em>, 36,96-102.<\/p>\r\n<p style=\"text-align: left;\">Cialdini, R. B., Reno, R. R., &amp; Kallgren, C. A. (1990). A focus theory of normative conduct: Recycling the concept of norms to reduce littering in public places. <em>Journal of Personality and Social Psychology, 58<\/em>, 1015\u20131026.<\/p>\r\n<p style=\"text-align: left;\">Cialdini, R. B., &amp; Trost, M. R. (1998). Social influence: Social norms, conformity and compliance. In D. T. Gilbert, S. T. Fiske &amp; G. Lindzey (Eds.), <em>4th ed.; The handbook of social psychology (vols. 1-2, 4th ed.)<\/em> (4th ed. ed., 151-192, Chapter x, 1085 Pages) McGraw-Hill, New York, NY.<\/p>\r\n<p style=\"text-align: left;\">Deci, E. &amp; Ryan, R. (2003). The paradox of achievement: The harder you push, the worse it gets. In E. Aronson (Ed.), <em>Improving academic achievement: Impact of psychological factors in education<\/em> (62\u201390). Boston: Academic Press.<\/p>\r\n<p style=\"text-align: left;\">De Houwer, J., Thomas, S., &amp; Baeyens, F. (2001).\u00a0Association learning of likes and dislikes: A review of 25 years of research on human evaluative conditioning.\u00a0<em>Psychological Bulletin, 127<\/em>(6), 853-869.<\/p>\r\n<p style=\"text-align: left;\">Duckworth, K. L., Bargh, J. A., Garcia, M., &amp; Chaiken, S. (2002). The automatic evaluation of novel stimuli. <em>Psychological Science, 13<\/em>(6), 513\u2013519.<\/p>\r\n<p class=\"p\" style=\"text-align: left;\">Fishbein, M., &amp; Ajzen, I. (1975). <em>Belief, attitude, intention and behaviour: An introduction to theory and research<\/em>. Reading, MA: Addison-Wesley.<\/p>\r\n<p class=\"p\" style=\"text-align: left;\">Glasman, L. R., &amp; Albarrac\u00edn, D. (2006). Forming attitudes that predict future behaviour: A meta-analysis of the attitude-behaviour relation. <em>Psychological Bulletin, 132<\/em>(5), 778\u2013822.<\/p>\r\n<p style=\"text-align: left;\">Goldstein, N. J., Cialdini, R. B., &amp; Griskevicius, V. (2008). A room with a viewpoint: Using social norms to motivate environmental conservation in hotels. <em>Journal of Consumer Research, 35<\/em>, 472\u2013482.<\/p>\r\n<p style=\"text-align: left;\">Greaves, M., et al. (2013). Using the theory of planned behaviour to explore environmental behavioural intentions in the workplace. <em>Journal of Environmental Psychology<\/em>, 34, 109-120.<\/p>\r\n<p style=\"text-align: left;\"><small><\/small>Hargreaves, D. A., &amp; Tiggemann, M. (2003). Female \u201cthin ideal\u201d media images and boys\u2019 attitudes toward girls.\u00a0<i>Sex Roles, <\/i>49(9\u201310), 539\u2013544.<\/p>\r\n<p style=\"text-align: left;\">Huffman, Ann H., et al. (2014). When do recycling attitudes predict recycling? An investigation of self-reported versus observed behaviour. <em>Journal of Environmental Psychology<\/em>, 38, 262-270.<\/p>\r\n<p class=\"outputbox\" style=\"text-align: left;\">Katz, D. (2008). The functional approach to the study of attitudes. In R. H. Fazio, &amp; R. E. Petty (Eds.), Attitudes: Their structure, function, and consequences; attitudes: Their structure, function, and consequences (221-229, Chapter xviii, 491 Pages) <em>Psychology Press<\/em>, New York, NY.<\/p>\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"page\" style=\"text-align: left;\" title=\"Page 31\">\r\n<div class=\"layoutArea\">\r\n<div class=\"column\">\r\n<p class=\"outputbox\">Levina, M., Waldo, C. R., &amp; Fitzgerald, L. F. (2000). We\u2019re here, we\u2019re queer, we\u2019re on TV: The effects of visual media on heterosexuals\u2019 attitudes toward gay men and lesbians.\u00a0<i>Journal of Applied Social Psychology, 30<\/i>(4), 738\u2013758.<\/p>\r\nMaio, G. R., &amp; Olson, J. M. (Eds.). (2000).\u00a0<i>Why we evaluate: Functions of attitudes<\/i>. Mahwah, NJ: Lawrence Erlbaum. doi:10.1080\/17437199.2010.521684.\r\n\r\nMantone, J. (2009, March 16). <em>Banking on TARP Stigma<\/em>. SNL. http:\/\/www.snl.com\/Interactivex\/article.aspx?CdId=A-9218440-12642.\r\n\r\nMita, M. (2009). College binge drinking still on the rise. <em>JAMA: Journal of the American Medical Association, 302<\/em>, 836\u2013837.\r\n\r\nNeighbors, C., Lee, C. M., Lewis, M. A., Fossos, N., &amp; Larimer, M. E. (2007). Are social norms the best predictor of outcomes among heavy-drinking college students? <em>Journal of Studies on Alcohol and Drugs, 68<\/em>, 556\u2013565.\r\n\r\nOlson, J. M., Vernon, P. A., Harris, J. A., &amp; Jang, K. L. (2001). The heritability of attitudes: A study of twins. <em>Journal of Personality and Social Psychology, 80<\/em>(6), 845\u2013860.\r\n\r\nPerkins, H. W., Haines, M. P., &amp; Rice, R. (2005). Misperceiving the college drinking norm and related problems: A nationwide study of exposure to prevention information, perceived norms, and student alcohol misuse. <em>Journal of Studies on Alcohol, 66<\/em>, 470\u2013478.\r\n\r\nPetty, R. E. (1995). Attitude change. In A. Tesser (Ed.). <em>Advanced social psychology<\/em> (pp. 195-255). New York: McGraw Hill.\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"page\" style=\"text-align: left;\" title=\"Page 44\">\r\n<div class=\"layoutArea\">\r\n<div class=\"column\">\r\n\r\nPoteat, V. P. (2007). Peer group socialization of homophobic attitudes and behavior during adolescence.\u00a0<i>Child Development, 78<\/i>(6), 1830\u20131842.\r\n\r\nSchultz, P. W., Nolan, J. M., Cialdini, R. B., Goldstein, N. J., &amp; Griskevicius, V. (2007). The constructive, destructive, and reconstructive power of social norms. <em>Psychological Science, 18<\/em>, 429\u2013434.\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div style=\"text-align: left;\">\r\n<div class=\"page\" title=\"Page 51\">\r\n<div class=\"layoutArea\">\r\n<div class=\"column\">\r\n<p style=\"text-align: left;\">Smith, M. B., Bruner, J. S., &amp; White, R. W. (1956). <em>Opinions and personality<\/em>. John Wiley &amp; Sons, Oxford.<\/p>\r\n<p style=\"text-align: left;\">Thompson, M. M., Zanna, M. P., &amp; Griffin, D. W. (1995). Let\u2019s not be indifferent about (attitudinal) ambivalence. In <em>Attitude strength: Antecedents and consequences<\/em> (pp. 361\u2013386). Hillsdale, NJ: Lawrence Erlbaum.<\/p>\r\n<p style=\"text-align: left;\">Wood, W. (2000). Attitude change: Persuasion and social influence. <i>Annual Review of Psychology<\/i>, 539\u2013570.<\/p>\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>","rendered":"<p>Although we might use the term in a different way in our everyday life (e.g., \u201cHey, he\u2019s really got an <em>attitude<\/em>!\u201d), social psychologists reserve the term <strong><a class=\"glossary-term\" aria-haspopup=\"dialog\" aria-describedby=\"definition\" href=\"#term_102_277\">attitude<\/a><\/strong> to refer to our <em>relatively enduring evaluation of something, where the something is called the attitude object<\/em>. The attitude object might be a person, a product, or a social group (Albarrac\u00edn, Johnson, &amp; Zanna, 2005; Wood, 2000).<\/p>\n<p>When we say that attitudes are evaluations, we mean that they involve a preference for or against the attitude object, as commonly expressed in terms such\u00a0as <em>prefer<\/em>, <em>like<\/em>, <em>dislike<\/em>, <em>hate<\/em>, and <em>love<\/em>. When we express our attitudes\u2014for instance, when we say, \u201cI like\u00a0swimming,\u201d \u201cI hate snakes,\u201d or \u201cI\u00a0love my parents\u201d \u2014we are expressing the relationship (either positive or negative) between the self and an attitude object. Statements such as these make it clear that attitudes are an important part of the self-concept.<\/p>\n<p>Every human being holds thousands of attitudes, including those about family and friends, political figures, abortion rights, terrorism, preferences for music, and much more. Each of our attitudes has its own unique characteristics, and no two attitudes come to us or influence us in quite the same way. Research has found that some of our attitudes are inherited, at least in part, via genetic transmission from our parents (Olson, Vernon, Harris, &amp; Jang, 2001).\u00a0Other attitudes are learned mostly through direct and indirect experiences with the attitude objects (De Houwer, Thomas, &amp; Baeyens, 2001).\u00a0We may like to ride roller coasters in part because our genetic code has given us a thrill-loving personality and in part because we\u2019ve had some really great times on roller coasters in the past. Still other attitudes are learned via the media (Hargreaves &amp; Tiggemann, 2003; Levina, Waldo, &amp; Fitzgerald, 2000)\u00a0or through our interactions with friends (Poteat, 2007).\u00a0Some of our attitudes are shared by others (most of us like sugar, fear snakes, and are disgusted by cockroaches), whereas other attitudes\u2014such as our preferences for different styles of music or art\u2014are more individualized.<\/p>\n<h1>The Purpose of Attitudes<\/h1>\n<p class=\"p\">Human beings hold attitudes because they are <em>useful<\/em>. Particularly, our attitudes enable us to determine, often very quickly and effortlessly, which behaviours to engage in, which people to approach or avoid, and even which products to buy (Duckworth, Bargh, Garcia, &amp; Chaiken, 2002; Maio &amp; Olson, 2000). You can imagine that making quick decisions about what to avoid or approach has had substantial value in our evolutionary experience.<\/p>\n<p class=\"p\">For example:<\/p>\n<ul>\n<li>Snake = bad \u2192 run away<\/li>\n<li>Blueberries = good \u2192 eat<\/li>\n<\/ul>\n<p>Attitudes are important because they frequently (but not always) <em>predict behaviour<\/em>. If we know that a person has a more positive attitude toward Frosted Flakes than toward Cheerios, then we will naturally predict that they will buy more of the former when they get to the market. If we know that Amara is madly in love with Leila, then we will not be surprised when she proposes marriage. Because attitudes often predict behaviour, people who wish to change behaviour frequently try to change attitudes through the use of <em>persuasive communications<\/em>.<\/p>\n<div class=\"page\" title=\"Page 715\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<div class=\"page\" title=\"Page 715\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<div class=\"textbox textbox--key-takeaways\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\">Shifting Consumers&#8217; Attitudes<\/p>\n<\/header>\n<div class=\"textbox__content\">\n<p id=\"fwk-133234-ch03_s04_s04_p01\" class=\"para editable block\">A few years ago, KFC began running ads to the effect that fried chicken was healthy \u2014 until the U.S. Federal Trade Commission told the company to stop. Wendy\u2019s slogan that its products are \u201cway better than fast food\u201d is another example. Fast food has a negative connotation, so Wendy\u2019s is trying to get consumers to think about its offerings as being better.<\/p>\n<p id=\"fwk-133234-ch03_s04_s04_p02\" class=\"para editable block\">An example of a shift in consumers\u2019 attitudes occurred when the taxpayer-paid government bailouts of big banks that began in 2008 provoked the wrath of Americans, creating an opportunity for small banks not involved in the credit bailout and subprime mortgage mess. The Worthington National Bank, a small bank in Fort Worth, Texas, ran billboards reading: \u201cDid Your Bank Take a Bailout? We didn\u2019t.\u201d Another read: \u201cJust Say NO to Bailout Banks. Bank Responsibly!\u201d The Worthington Bank received tens of millions in new deposits soon after running these campaigns (Mantone, 2009).<\/p>\n<\/div>\n<\/div>\n<h1>The ABC&#8217;s of Attitudes<\/h1>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>Our attitudes are made up of cognitive, affective, and behavioral components. Consider an environmentalist\u2019s\u00a0attitude toward recycling, which is probably very positive:<\/p>\n<ul>\n<li><em>In terms of affect:\u00a0They\u00a0feel happy when they recycle.<\/em><\/li>\n<li><em>In terms of\u00a0behavior:\u00a0They<\/em><em>\u00a0regularly\u00a0recycle their bottles and cans.<\/em><\/li>\n<li><em>In terms of cognition: They believe\u00a0recycling is the responsible thing to do.<\/em><\/li>\n<\/ul>\n<p>The image below shows how a person&#8217;s positive attitude towards composting would be comprised of a strong alignment among their feelings towards composting (&#8220;affect&#8221;), their actions when it comes to composting (&#8220;behaviour&#8221;), and their thoughts about composting (&#8220;knowledge&#8221;).<\/p>\n<figure id=\"attachment_100\" aria-describedby=\"caption-attachment-100\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-100 size-large\" title=\"The graphic of &quot;The ABC Model of Attitudes&quot; by Niosi, A. (2021) is licensed under CC BY-NC-SA.\" src=\"https:\/\/opentextbc.ca\/accessibilitytoolkit\/wp-content\/uploads\/sites\/349\/2018\/11\/Updated-and-all-CB-Graphics3-1024x576.png\" alt=\"Visual depiction of the ABC Model of Attitudes: the example represents how a person might hold a positive attitude towards &quot;composting&quot; and that their &quot;affective, behaviour, and cognition&quot; would align with their overall attitude.\" width=\"1024\" height=\"576\" srcset=\"https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-content\/uploads\/sites\/349\/2018\/11\/Updated-and-all-CB-Graphics3-1024x576.png 1024w, https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-content\/uploads\/sites\/349\/2018\/11\/Updated-and-all-CB-Graphics3-300x169.png 300w, https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-content\/uploads\/sites\/349\/2018\/11\/Updated-and-all-CB-Graphics3-768x432.png 768w, https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-content\/uploads\/sites\/349\/2018\/11\/Updated-and-all-CB-Graphics3-1536x864.png 1536w, https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-content\/uploads\/sites\/349\/2018\/11\/Updated-and-all-CB-Graphics3-65x37.png 65w, https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-content\/uploads\/sites\/349\/2018\/11\/Updated-and-all-CB-Graphics3-225x127.png 225w, https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-content\/uploads\/sites\/349\/2018\/11\/Updated-and-all-CB-Graphics3-350x197.png 350w, https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-content\/uploads\/sites\/349\/2018\/11\/Updated-and-all-CB-Graphics3.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-100\" class=\"wp-caption-text\">An overall positive attitude towards composting is supported by the alignment of our feelings, our behaviours, and our thoughts about composting. The ABC&#8217;s together form the &#8220;DNA&#8221; of an attitude.<\/figcaption><\/figure>\n<p class=\"para editable block\">Affect, behaviour, and cognition can be defined as follows:<\/p>\n<div class=\"textbox shaded\">\n<p><strong>The ABC&#8217;s of Attitudes<\/strong><\/p>\n<div class=\"h5p\">\n<div id=\"h5p-12\">\n<div class=\"h5p-iframe-wrapper\"><iframe id=\"h5p-iframe-12\" class=\"h5p-iframe\" data-content-id=\"12\" style=\"height:1px\" src=\"about:blank\" frameBorder=\"0\" scrolling=\"no\" title=\"ABCs of Attitudes\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<div class=\"pdf\">\n<ul>\n<li>Affect: Our feelings and emotions that help us express how we <em>feel<\/em> about a person\/event\/object<\/li>\n<li>Behaviour: What we intend to <em>do<\/em> or how we intent to <em>act<\/em> regarding the person\/event\/object<\/li>\n<li>Cognition: Our <em>thoughts<\/em> are <em>beliefs<\/em> about a person\/event\/object<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<h1>Response Hierarchies: Which Comes First?<\/h1>\n<p>Although most attitudes are determined by affect, behavior, and cognition, there is nevertheless variability in this regard across people and across attitudes. Some attitudes are more likely to be based on feelings, some are more likely to be based on behaviors, and some are more likely to be based on beliefs. For example, your\u00a0attitude toward chocolate ice cream is probably determined in large part by affect\u2014although you\u00a0can describe its taste, mostly you\u00a0may just like it. Your\u00a0attitude toward\u00a0your toothbrush, on the other hand, is probably\u00a0more cognitive (you\u00a0understand the importance of its\u00a0function). Still other of your\u00a0attitudes may be\u00a0based more on behavior. For example, your attitude toward note-taking during lectures probably depends, at least in part, on whether or not you regularly take notes.<\/p>\n<p id=\"solomon-ch04_s05_s01_s01_p01\" class=\"para editable block\">Thinking, feeling, and doing can happen in any order. Psychologists originally assumed that we form attitudes through a fixed sequence of these three components: We first <em class=\"emphasis\">think<\/em> about the object, then evaluate our <em class=\"emphasis\">feelings<\/em> about it, and finally take <em class=\"emphasis\">action<\/em>:<\/p>\n<p class=\"para editable block\"><span style=\"color: #000000;\"><strong>Cognition \u2192 Affect \u2192 Behaviour [C-A-B]<\/strong><\/span>.<\/p>\n<p id=\"solomon-ch04_s05_s01_s01_p02\" class=\"para editable block\">Research, however, shows that we form attitudes in different sequences based on different circumstances. If we\u2019re not very involved in or don\u2019t care much about a purchase, we may just buy a product on impulse or because we remember a catchphrase about it instead of carefully evaluating it in relation to other products. In that case, action precedes feeling and thought:<\/p>\n<p class=\"para editable block\"><span style=\"color: #000000;\"><strong>Behaviour \u2192 Affect \u2192 Cognition [B-A-C]<\/strong><\/span>.<\/p>\n<p id=\"solomon-ch04_s05_s01_s01_p03\" class=\"para editable block\">Conversely, feelings \u2014 rather than thoughts \u2014 may drive the entire decision process; our emotional reactions may drive us to buy a product simply because we like its name, its packaging design, or the brand image that ads create. In this case, we see the product, have a feeling about it, and buy it:<\/p>\n<p class=\"para editable block\"><span style=\"color: #000000;\"><strong>Affect \u2192 Behaviour \u2192 Cognition [A-B-C]<\/strong>.<\/span><\/p>\n<div class=\"textbox shaded\">\n<p><strong>Involvement Levels and their Response Hierarchies<\/strong><\/p>\n<table class=\"grid\" style=\"border-collapse: collapse; width: 100%;\">\n<caption>Table that lists involvement levels and respective examples<\/caption>\n<tbody>\n<tr>\n<th style=\"width: 30%;\" scope=\"col\">Involvement Level<\/th>\n<th style=\"width: 40%;\" scope=\"col\">Example<\/th>\n<th style=\"width: 30%;\" scope=\"col\">Response Hierarchy<\/th>\n<\/tr>\n<tr>\n<td style=\"width: 30%;\">High<\/td>\n<td style=\"width: 40%;\">Vacation, wedding dress, new car<\/td>\n<td style=\"width: 30%;\">C\u2014A\u2014B<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 30%;\">Low<\/td>\n<td style=\"width: 40%;\">Car wash, tin foil, toilet cleaner<\/td>\n<td style=\"width: 30%;\">B\u2014A\u2014C<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 30%;\">(Impulse)<\/td>\n<td style=\"width: 40%;\">Face mask, candles, computer games<\/td>\n<td style=\"width: 30%;\">A\u2014B\u2014C<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><code><\/code><\/p>\n<\/div>\n<p class=\"para editable block\">Although most attitudes are determined by affect, behaviour, and cognition, there is nevertheless variability in this regard across people and across attitudes. Some attitudes are more likely to be based on feelings, some are more likely to be based on behaviours, and some are more likely to be based on beliefs. For example, your attitude toward chocolate ice cream is probably determined in large part by affect\u2014although you can describe its taste, mostly you may just like it. Your attitude toward your toothbrush, on the other hand, is probably more cognitive (you understand the importance of its function). Still other of your attitudes may be based more on behaviour. For example, your attitude toward note-taking during lectures probably depends, at least in part, on whether or not you regularly take notes.<\/p>\n<p class=\"p\">Different people may hold attitudes toward the same attitude object for different reasons. For example, some people vote for politicians because they like their policies, whereas others vote for (or against) politicians because they just like (or dislike) their public persona. Although you might think that cognition would be more important in this regard, political scientists have shown that many voting decisions are made primarily on the basis of <em>affect<\/em>. Indeed, it is fair to say that the affective component of attitudes is generally the strongest and most important (Abelson, Kinder, Peters, &amp; Fiske, 1981; Stangor, Sullivan, &amp; Ford, 1991).<\/p>\n<div class=\"textbox textbox--key-takeaways\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\">Not All Attitudes Are The Same<\/p>\n<\/header>\n<div class=\"textbox__content\">\n<p>Attitudes are also stronger when the <strong><a class=\"glossary-term\" aria-haspopup=\"dialog\" aria-describedby=\"definition\" href=\"#term_102_276\">ABCs<\/a><\/strong> of <em>affect, behaviour, and cognition<\/em> all align. As an example, many people\u2019s attitude toward their own nation is universally positive. They have strong positive feelings about their country, many positive thoughts about it, and tend to engage in behaviours that support it. The same extends to products that are made in our home countries: consumers tend to have a more positive attitude towards items that are &#8220;made local&#8221; and as a result may be more likely to purchase them over others.<\/p>\n<p>Other attitudes are less strong because the affective, cognitive, and behavioural components are each somewhat different (Thompson, Zanna &amp; Griffin, 1995). Your cognitions toward physical exercise may be positive \u2014 you believe that regular physical activity is good for your health. On the other hand, your affect may be negative \u2014 you may resist exercising because you prefer to engage in tasks that provide more immediate rewards. Consequently, you may not exercise as often as you believe you ought to. These inconsistencies among the components of your attitude make it less strong than it would be if all the components lined up together.<\/p>\n<p><em>Consider making a list of where your consumer-based attitude alignment is strong (affect, behaviour, and cognition all align) and where your attitude may be inconsistent among the ABC&#8217;s (e.g. affect may be low but cognition is strong).<\/em><\/p>\n<\/div>\n<\/div>\n<h1>The Principle of Attitude Consistency<\/h1>\n<p class=\"p\">The <strong class=\"b ph\"><a class=\"glossary-term\" aria-haspopup=\"dialog\" aria-describedby=\"definition\" href=\"#term_102_289\">Principle of attitude consistency<\/a><\/strong> (that <em>for any given attitude object, the ABCs of affect, behaviour, and cognition are normally in line with each other<\/em>) thus predicts that our attitudes (for instance, as measured via a self-report measure) are likely to <em>guide behaviour<\/em>. Supporting this idea, meta-analyses have found that there is a significant and substantial positive correlation among the different components of attitudes, and that attitudes expressed on self-report measures do predict behaviour (Glasman &amp; Albarrac\u00edn, 2006).<\/p>\n<p>Looking at this through the consumer behaviour lens, we can use this principle to identify that if a consumer <em>feels<\/em> strongly about sustainability in the production, consumption, and disposal of consumer products, that they will <em>act<\/em> accordingly: they will buy sustainably produced products then consume (and dispose of) them in a way that minimizes their negative impact to land, water, and air.<\/p>\n<h1>Normative Influences<\/h1>\n<p>Norms can have a powerful influence on consumer attitudes &amp; behaviour. <strong><span id=\"import-auto-id1367324\" data-type=\"term\"><a class=\"glossary-term\" aria-haspopup=\"dialog\" aria-describedby=\"definition\" href=\"#term_102_286\">Norms<\/a><\/span><\/strong> define how to behave in accordance with what a society has defined as good, right, and important, and most members of the society adhere to them. <span id=\"import-auto-id1199689\" data-type=\"term\">Formal norms<\/span> are established, written rules. They are behaviours worked out and agreed upon in order to suit and serve the most people. Laws are formal norms, but so are employee manuals, college entrance exam requirements, and \u201cno running\u201d signs at swimming pools. <em>Formal norms<\/em> are the most specific and clearly stated of the various types of norms, and they are the most strictly enforced. But even formal norms are enforced to varying degrees and are reflected in cultural values.<\/p>\n<p id=\"import-auto-id2738660\">For example, money is highly valued in Canada, so monetary crimes are punished. It\u2019s against the law to rob a bank, and banks go to great lengths to prevent such crimes. People safeguard valuable possessions and install anti-theft devices to protect homes and cars. A less strictly enforced social norm is speeding when driving. While it\u2019s against the law to speed, driving above the speed limit or with the &#8220;flow&#8221; of traffic is common practice. And though there are laws to speeding, there are a range of enforcement in formal norms.<\/p>\n<p id=\"import-auto-id1425877\">There are plenty of formal norms, but the list of <em><span id=\"import-auto-id3592304\" data-type=\"term\">informal norms <\/span><\/em>\u2014 casual behaviours that are generally and widely conformed to \u2014 is longer. People learn informal norms by observation, imitation, and general socialization. Some informal norms are taught directly \u2014 \u201cKiss your Aunt Edna\u201d or \u201cUse your napkin\u201d \u2014 while others are learned by observation, including observations of the consequences when someone else violates a norm.<\/p>\n<p>Cialdini &amp; Trost (1998) defined <strong><a class=\"glossary-term\" aria-haspopup=\"dialog\" aria-describedby=\"definition\" href=\"#term_102_293\">social norms<\/a><\/strong> as accepted group rules and standards that guide our behavior without the force of law. We can also think of norms as representing what we ought to do or the correct thing to do. They are the accepted way of thinking, feeling and behaving that the group supports. I think for most of us social norms become the most obvious when someone violates them. Have you ever been somewhere and thought, \u201cI can\u2019t believe that person is doing that! Don\u2019t they know that isn\u2019t appropriate.\u201d? There are many rules for appropriate behavior in public spaces. Often the groups we belong to and that we value, socialize us early on what is expected and acceptable ways of thinking and behaving. It is typically only through violation of norms that we are aware of their existence.<\/p>\n<div><strong><br \/>\n<a class=\"glossary-term\" aria-haspopup=\"dialog\" aria-describedby=\"definition\" href=\"#term_102_296\">Subjective norms<\/a><\/strong> refer to the degree of social pressure an individual feels regarding the performance or non-performance of a specific behaviour (Ajzen, 1988). Subjective norms are influenced by ones\u2019 perception of the beliefs based on parents, friends, partners, acquaintances and colleagues. This plays a significant factor in how people are influenced in the way they perceive behavior and views.<\/div>\n<p><strong><a class=\"glossary-term\" aria-haspopup=\"dialog\" aria-describedby=\"definition\" href=\"#term_102_281\">Descriptive norms<\/a><\/strong> are defined as, &#8220;the perception of what most people do in a given situation&#8221; (Burger, 2021). Most of us, most of the time, are motivated to do the right thing. If society deems that we put litter in a proper container, speak softly in libraries, and tip our waiter, then that\u2019s what most of us will do. But sometimes it\u2019s not clear what society expects of us. In these situations, we often rely on descriptive norms (Cialdini, Reno, &amp; Kallgren, 1990).<\/p>\n<p>Researchers have demonstrated the power of descriptive norms in a number of areas. Homeowners reduced the amount of energy they used when they learned that they were consuming more energy than their neighbours (Schultz, Nolan, Cialdini, Goldstein, &amp; Griskevicius, 2007). Undergraduates selected the healthy food option when led to believe that other students had made this choice (Burger et al., 2010). Hotel guests were more likely to reuse their towels when a hanger in the bathroom told them that this is what most guests did (Goldstein, Cialdini, &amp; Griskevicius, 2008). And more people began using the stairs instead of the elevator when informed that the vast majority of people took the stairs to go up one or two floors (Burger &amp; Shelton, 2011).<\/p>\n<div class=\"textbox textbox--key-takeaways\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\">How Descriptive Norms Mislead Us<\/p>\n<\/header>\n<div class=\"textbox__content\">\n<p>It\u2019s not always easy to obtain good <em>descriptive norm<\/em> information, which means we sometimes rely on a flawed notion of the norm when deciding how we should behave. A good example of how misperceived norms can lead to problems is found in research on binge drinking among college students. Excessive drinking is a serious problem on many campuses (Mita, 2009). There are many reasons why students binge drink, but one of the most important is their perception of the descriptive norm. How much students drink is highly correlated with how much they believe the average student drinks (Neighbors, Lee, Lewis, Fossos, &amp; Larimer, 2007).<\/p>\n<p>Unfortunately, students aren\u2019t always very good at making this assessment. They notice the boisterous heavy drinker at the party but fail to consider all the students not attending the party. As a result, students typically overestimate the descriptive norm for college student drinking (Borsari &amp; Carey, 2003; Perkins, Haines, &amp; Rice, 2005). Most students believe they consume significantly less alcohol than the norm, a miscalculation that creates a dangerous push toward more and more excessive alcohol consumption. On the positive side, providing students with accurate information about drinking norms has been found to reduce overindulgent drinking (Burger, LaSalvia, Hendricks, Mehdipour, &amp; Neudeck, 2011; Neighbors, Lee, Lewis, Fossos, &amp; Walter, 2009).<\/p>\n<\/div>\n<\/div>\n<h1>The Theory of Planned Behaviour<\/h1>\n<p class=\"p\">Our attitudes are not the only factor that influence our decision to act. The <strong><a class=\"glossary-term\" aria-haspopup=\"dialog\" aria-describedby=\"definition\" href=\"#term_102_297\">theory of planned behaviour<\/a><\/strong>, developed by Martin Fishbein and Izek Ajzen (Ajzen, 1991; Fishbein &amp; Ajzen, 1975), outlines three key variables that affect the attitude-behaviour relationship:<\/p>\n<ol type=\"a\">\n<li class=\"p\"><em>the attitude toward the behaviour<\/em> (the stronger the better)<\/li>\n<li class=\"p\"><em>subjective norms<\/em> (the support of those we value)<\/li>\n<li class=\"p\"><em>perceived behavioural control<\/em> (the extent to which we believe we can actually perform the behaviour).<\/li>\n<\/ol>\n<p class=\"p\">These three factors jointly predict our intention to perform the behaviour, which in turn predicts our actual behaviour.<\/p>\n<div class=\"textbox textbox--key-takeaways\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\">The Theory of Planned Behaviour In Action<\/p>\n<\/header>\n<div class=\"textbox__content\">\n<p>The Theory of Planned Behaviour helps predict what intentions will turn into actions, and the degree of control a person has over what intentions turn into actions (Chan &amp; Bishop; Greaves et al.).<\/p>\n<p>Imagine for a moment that your friend Sharina is trying to decide whether to recycle her used laptop batteries or just throw them away.<\/p>\n<p style=\"padding-left: 40px;\">(a) We know that her attitude toward recycling is positive \u2014 she thinks she should do it \u2014 but we also know that recycling takes work. It\u2019s much easier to just throw the batteries away.<\/p>\n<p style=\"padding-left: 40px;\">(b) If Sharina feels strongly about the importance of recycling, and if her family and friends (<em>external influences in the form of subjective norms<\/em>) are also in favour of recycling, this will factor into her behavioural outcome.<\/p>\n<p style=\"padding-left: 40px;\">(c) And if Sharina has easy access to a battery recycling facility, then she will develop a strong intention to perform the behaviour and likely follow through on it.<\/p>\n<p>Let&#8217;s imagine another example using this model to show how it can predict attitude and outcome:<\/p>\n<p>Jillian is a personal fitness trainer and is now eligible to get a vaccine for Covid-19 so she can protect herself and stop the spread to her loved ones and community.<\/p>\n<p style=\"padding-left: 40px;\">(a) Jillian gets a flu shot every year and is an advocate for vaccinations and immunization. Throughout flu season and the Coronavirus pandemic, Jillian always wore a mask in public.<\/p>\n<p style=\"padding-left: 40px;\">(b) Jillian&#8217;s doctor, friends, family, and co-workers at the gym are equally as attentive to their health and the safety of others and will be getting vaccinated as soon as they are eligible. Jillian&#8217;s community and the majority of people in her society all believe in science-based medicine.<\/p>\n<p style=\"padding-left: 40px;\">(c) It&#8217;s easy to set up the vaccinate appointment: Jillian goes online, makes the reservation, then attends the appointment at the pharmacy just down the street from her. Simple.<\/p>\n<p>Jillian&#8217;s attitude (a), the subjective norm (b), and the perceived behavioural control (c) all support her getting the Covid-19 vaccine much more likely.<\/p>\n<\/div>\n<\/div>\n<h1>Self-Determination &amp; Intrinsic Motivation in Attitudes<\/h1>\n<p>The <strong><a class=\"glossary-term\" aria-haspopup=\"dialog\" aria-describedby=\"definition\" href=\"#term_102_290\">self-determination theory<\/a><\/strong> theory describes motivated behaviour as part of a continuum that ranges from autonomous to controlled actions (Huffman, 2014). Unlike the theory of planned behaviour that examines subjective norms (<em>external influences<\/em>) as a factor to predict behaviour, the self-determination theory focuses on motivation and personality (<em>internal cues<\/em>) as predictors to attitude and behaviour.<\/p>\n<p>The theory proposed by Edward Deci and Richard Ryan (2000) states that understanding motivation requires taking into account three basic human needs:<\/p>\n<ul>\n<li><em>autonomy<\/em>\u2014the need to feel free of external constraints on behavior<\/li>\n<li><em>competence<\/em>\u2014the need to feel capable or skilled<\/li>\n<li><em>relatedness<\/em>\u2014the need to feel connected or involved with others<\/li>\n<\/ul>\n<p>Another intrinsic motivator is the <b><a class=\"glossary-term\" aria-haspopup=\"dialog\" aria-describedby=\"definition\" href=\"#term_102_298\">warm-glow effect<\/a><\/b>, which consists of the personal satisfaction and altruistic motives that benefit the well-being of others (Abbott et al.).\u00a0 Individuals \u201cfeel good\u201d for partaking in pro-environmental behaviours and continue to repeat the activities regardless of extrinsic rewards (Abbott et al.). While the warm-glow effect leaves us feeling personally rewarded for &#8220;doing good,&#8221; there remains much debate about whether each one of our acts of goodness has a positive and long-lasting impact.<\/p>\n<h1>The Four Functional Theories of Attitude<\/h1>\n<p>Functional theorists Katz (2008) and Smith, Bruner, &amp; White (1956) addressed the issue of not knowing which base (affective, cognition or behaviour) was most important by looking at how the person\u2019s attitude serves them psychologically. They came up with four different functions that an attitude might serve:<\/p>\n<ol>\n<li>One of the most beneficial things an attitude can do for us is to make our lives more efficient. We do not have to evaluate and process each thing we come into contact with to know if it is good (safe) or bad (threatening) (Petty, 1995). This is called the <strong><em>knowledge function<\/em><\/strong> and allows us to understand and make sense of the world. My attitude towards insects is somewhat negative. I tend to have large reactions to bites from them and although most do not bite, my immediate reaction is to avoid them if at all possible. In this way my attitude keeps me from having to evaluate every type of insect I come into contact with. Saving time and allowing me to think of other things in life (Bargh, et al.,1992). This example might have prompted you to think that this generalization could lead to discrimination and you would be correct. In an attempt to be more efficient, I am not stopping and processing every insect I come into contact with and some insects are good (safe). We will discuss how this helps explain prejudice and discrimination in a later module.<\/li>\n<li>Our attitudes can serve an <strong><em>ego-defensive function<\/em><\/strong> which is to help us cover up things that we do not like about ourselves or help us to feel better about ourselves. You might think cheerleaders are stupid or superficial to protect yourself from feeling badly that you aren\u2019t a cheerleader. Here you defended against a threatening truth \u2013 you aren\u2019t a cheerleader which you want to be and boosted your self-image by believing that you are better than them \u2013 you are smart and complex.<\/li>\n<li>We can categorize some of our attitudes as serving as tools that lead us to greater rewards or help us to avoid punishments. So, individuals might have developed an attitude that having sex with many partners is bad. This has both a knowledge function and a <strong><em>utilitarian function <\/em><\/strong>by helping people avoid the societal punishment of being called promiscuous and then seeking the reward of being the kind of person that someone would take home and introduce to their parents.<\/li>\n<li>The final function centers around the idea that some of our attitudes help us express who we are to other people, <strong><em>value-expressive function<\/em><\/strong>. We see this a lot on social media. If you were to examine someone\u2019s Facebook or Instagram page you would see that their posts are full of their attitudes about life and they intentionally post certain things so that people will know who they are as a person. You might post a lot of political things and people might see you as a politically engaged person, you might post a lot about the environment and people see that you are passionate about this topic. This is who you are.<\/li>\n<\/ol>\n<h1>Cognitive Dissonance<\/h1>\n<p>Social psychologists have documented that feeling good about ourselves and maintaining positive self-esteem is a powerful motivator of human behaviour (Tavris &amp; Aronson, 2008). Often, our behaviour, attitudes, and beliefs are affected when we experience a threat to our self-esteem or positive self-image. Psychologist Leon Festinger (1957) defined <strong><span id=\"term788\" data-type=\"term\"><a class=\"glossary-term\" aria-haspopup=\"dialog\" aria-describedby=\"definition\" href=\"#term_102_280\">cognitive dissonance<\/a><\/span><\/strong> as psychological discomfort arising from holding two or more inconsistent attitudes, behaviours, or cognitions (thoughts, beliefs, or opinions). Festinger\u2019s theory of cognitive dissonance states that when we experience a conflict in our behaviours, attitudes, or beliefs that runs counter to our positive self-perceptions, we experience psychological discomfort (dissonance). For example, if you believe smoking is bad for your health but you continue to smoke, you experience conflict between your belief and behaviour.<\/p>\n<p id=\"fs-idp72564160\">When we experience cognitive dissonance, we are motivated to decrease it because it is psychologically, physically, and mentally uncomfortable. We can reduce <span id=\"term789\" class=\"no-emphasis\" data-type=\"term\">cognitive dissonance<\/span> by bringing our cognitions, attitudes, and behaviours in line \u2014 that is, making them harmonious.<\/p>\n<p>This sense of harmony can be achieved in different ways, such as:<\/p>\n<ul id=\"fs-idp53180464\">\n<li>Changing our discrepant behaviour (e.g., stop smoking);<\/li>\n<li>Changing our cognitions through rationalization or denial (e.g., telling ourselves that health risks can be reduced by smoking filtered cigarettes);<\/li>\n<li>Adding a new cognition (e.g., \u201cSmoking suppresses my appetite so I don\u2019t become overweight, which is good for my health\u201d).<\/li>\n<\/ul>\n<div id=\"solomon-ch04_s05_s01_s02\" class=\"section\">\n<h1>Multi-Attribute Attitude Model<\/h1>\n<p>Marketers desire the ability to better understand consumers&#8217; attitudes towards their products and services. However, attitudes are complex and a consumer may have a range of attitudes (<em>favourable and unfavourable<\/em>) towards a single product or service\u2014not just one. In addition to the various qualities held by a product or service, consumers are also faced with the added complexity of seeking approval, whether that comes from friends, family, or society. Attitude models are designed to help identify the different factors that would influence a consumer&#8217;s evaluation of attitude objects.<\/p>\n<p>Due to the complexity surrounding attitudes, researchers use <strong><a class=\"glossary-term\" aria-haspopup=\"dialog\" aria-describedby=\"definition\" href=\"#term_102_285\">multi-attribute models<\/a> <\/strong>to explain them. Simply put, multi-attribute models say that we form attitudes about a product based on several <em>attributes<\/em> of that product, our <em>beliefs<\/em> about those attributes, and the relative <em>importance<\/em> we assign to those attributes.<\/p>\n<p id=\"solomon-ch04_s05_s01_s02_p02\" class=\"para editable block\">The decision to purchase a car like an SUV offers a good illustration of how a multi-attribute model affects purchase behaviour. On the one hand, the styling and stance of a particular model might evoke feelings of power, confidence, and ruggedness. The vehicle\u2019s high ground clearance and roomy back might be great for the consumer\u2019s intended camping trips. On the other hand, the brand could make the consumer ill at ease \u2014 perhaps a friend had a bad experience with that car maker. And the more rational side of a consumer might balk at the high cost and poor gas mileage. Yet the vehicle looks great, so the consumer isn\u2019t sure. And, regardless of their personal feelings about the vehicle, the consumer may also factor in social pressure: will their friends criticize them as a wasteful gas-guzzler if they buy an SUV instead of a compact hybrid? Will they buy or won\u2019t they? The decision depends on how the buyer combines and weights these positive and negative attitude components.<\/p>\n<figure id=\"attachment_101\" aria-describedby=\"caption-attachment-101\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-101 size-large\" title=\"Niosi, A. (2021). Multi-Attribute Model. [Image]. Licensed under CC-BY-NC-SA.\" src=\"https:\/\/opentextbc.ca\/accessibilitytoolkit\/wp-content\/uploads\/sites\/349\/2021\/06\/Mult-Attribute-Model-1-1024x576.png\" alt=\"Graphic depicting the Multi-Attribute Model using a numerical scoring system for 3 different types of SUV's.\" width=\"1024\" height=\"576\" srcset=\"https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-content\/uploads\/sites\/349\/2021\/06\/Mult-Attribute-Model-1-1024x576.png 1024w, https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-content\/uploads\/sites\/349\/2021\/06\/Mult-Attribute-Model-1-300x169.png 300w, https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-content\/uploads\/sites\/349\/2021\/06\/Mult-Attribute-Model-1-768x432.png 768w, https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-content\/uploads\/sites\/349\/2021\/06\/Mult-Attribute-Model-1-1536x864.png 1536w, https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-content\/uploads\/sites\/349\/2021\/06\/Mult-Attribute-Model-1-65x37.png 65w, https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-content\/uploads\/sites\/349\/2021\/06\/Mult-Attribute-Model-1-225x127.png 225w, https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-content\/uploads\/sites\/349\/2021\/06\/Mult-Attribute-Model-1-350x197.png 350w, https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-content\/uploads\/sites\/349\/2021\/06\/Mult-Attribute-Model-1.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-101\" class=\"wp-caption-text\">The Multi-Attribute Model can be used to calculate an Attitude Score by evaluating the importance of key attributes featured across different products or brands.<\/figcaption><\/figure>\n<div class=\"postbox h5p-sidebar\">\n<div class=\"h5p-action-bar-settings h5p-panel\"><code><\/code><\/div>\n<\/div>\n<\/div>\n<p id=\"solomon-ch04_s05_s01_s02_p01\" class=\"para editable block\">A student might have a range of attitudes towards different brands of laptop computers. There are various features each brand is known for (speed, weight, memory) but in addition to the functional attributes, a student may also want to evaluate the brand appeal for each one. The following table provides students with a re-usable template to build their own multi-attribute model for any range of brands, products, or services they might want to evaluate using this model.<\/p>\n<p class=\"para editable block\"><code><\/code><\/p>\n<div class=\"textbox shaded\">\n<p><strong>Multi-attribute model for laptop computers<\/strong><\/p>\n<table class=\"grid\" style=\"border-collapse: collapse; width: 100%;\">\n<caption>The multi-attribute model used to evaluate laptop computers showing Apple&#8217;s MacBook as the clear favourite<\/caption>\n<tbody>\n<tr>\n<td style=\"width: 22.4%;\"><\/td>\n<td style=\"width: 22.4%;\"><\/td>\n<th style=\"width: 55.2%;\" colspan=\"3\" scope=\"col\">Beliefs<\/th>\n<\/tr>\n<tr>\n<th style=\"width: 22.4%;\" scope=\"col\">Attribute<\/th>\n<th style=\"width: 22.4%;\" scope=\"col\">Importance<\/th>\n<th style=\"width: 18.88%;\" scope=\"col\">MacBook<\/th>\n<th style=\"width: 25.28%;\" scope=\"col\">Windows Surface<\/th>\n<th style=\"width: 11.04%;\" scope=\"col\">Acer<\/th>\n<\/tr>\n<tr>\n<td style=\"width: 22.4%;\">Low Price<\/td>\n<td style=\"width: 22.4%;\">5<\/td>\n<td style=\"width: 18.88%;\">1<\/td>\n<td style=\"width: 25.28%;\">2<\/td>\n<td style=\"width: 11.04%;\">3<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 22.4%;\">Processing Memory (RAM)<\/td>\n<td style=\"width: 22.4%;\">4<\/td>\n<td style=\"width: 18.88%;\">3<\/td>\n<td style=\"width: 25.28%;\">2<\/td>\n<td style=\"width: 11.04%;\">3<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 22.4%;\">Processing speed<\/td>\n<td style=\"width: 22.4%;\">3<\/td>\n<td style=\"width: 18.88%;\">2<\/td>\n<td style=\"width: 25.28%;\">3<\/td>\n<td style=\"width: 11.04%;\">4<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 22.4%;\">Brand appeal<\/td>\n<td style=\"width: 22.4%;\">5<\/td>\n<td style=\"width: 18.88%;\">5<\/td>\n<td style=\"width: 25.28%;\">2<\/td>\n<td style=\"width: 11.04%;\">1<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 22.4%;\">Light weight<\/td>\n<td style=\"width: 22.4%;\">2<\/td>\n<td style=\"width: 18.88%;\">4<\/td>\n<td style=\"width: 25.28%;\">5<\/td>\n<td style=\"width: 11.04%;\">1<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 22.4%;\"><\/td>\n<td style=\"width: 22.4%;\"><\/td>\n<td style=\"width: 18.88%;\"><strong>56<\/strong><\/td>\n<td style=\"width: 25.28%;\">47<\/td>\n<td style=\"width: 11.04%;\">46<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div id=\"solomon-ch04_s05_s01_s01\" class=\"section\">\n<div class=\"textbox shaded\">\n<h3>Media Attributions<\/h3>\n<ul>\n<li>The graphic of &#8220;The ABC Model of Attitudes&#8221; by Niosi, A. (2021) is licensed under <a href=\"http:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\">CC BY-NC-SA<\/a>.<\/li>\n<li style=\"text-align: left;\">The graphic of the &#8220;Multi-Attribute Model&#8221; by Niosi, A. (2021) is licensed under <a href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\">CC BY-NC-SA<\/a>.<\/li>\n<\/ul>\n<h3>Text Attributions<\/h3>\n<ul>\n<li style=\"text-align: left;\">The final paragraph under &#8220;Normative Influences&#8221; and the section under &#8220;How Descriptive Norms Mislead Us&#8221; are adapted from Burger, J. M. (2021). &#8220;<a href=\"http:\/\/noba.to\/hkray8fs\">Conformity and obedience<\/a>&#8220;. In R. Biswas-Diener &amp; E. Diener (Eds), <i>Noba textbook series: Psychology.<\/i> Champaign, IL: DEF publishers.<\/li>\n<li style=\"text-align: left;\">The first sentence under &#8220;The Theory of Planned Behaviour In Action&#8221; and the first &amp; last paragraphs under &#8220;Self-Determination &amp; Intrinsic Motivation in Attitudes&#8221; are adapted from <em><a href=\"https:\/\/ohiostate.pressbooks.pub\/sciencebitesvolume2\" rel=\"cc:attributionURL\">Environmental ScienceBites Volume 2<\/a><\/em> by Brian H. Lower, Travis R. Shaul, Kylienne A. Shaul, and Ella M. Weaver which is licensed under a <a href=\"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/\" rel=\"license\">Creative Commons Attribution-NonCommercial 4.0 International License<\/a>.<\/li>\n<li style=\"text-align: left;\"><span id=\"output\" class=\"outputbox\"><\/span>The last paragraph under &#8220;Purpose of Attitudes&#8221; is adapted from <a href=\"https:\/\/opentextbc.ca\/introductiontopsychology\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Introduction to Psychology 1st Canadian Edition<\/em><\/a> by <a>Charles Stangor, Jennifer Walinga which<\/a> is licensed under <a href=\"http:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\" target=\"_blank\" rel=\"noopener noreferrer\">CC BY-NC-SA 4.0<\/a>.<\/li>\n<li style=\"text-align: left;\">Paragraphs 1, 2, 3, &amp; 5 under &#8220;Normative Influences&#8221; (edited for Canadian context) is adapted from <em><a href=\"http:\/\/cnx.org\/contents\/02040312-72c8-441e-a685-20e9333f3e1d\/Introduction_to_Sociology_2e\">Introduction to Sociology 2e<\/a><\/em> authored by: OpenStax CNX which is licensed under <em><a href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\" target=\"_blank\" rel=\"license noopener noreferrer\">CC BY: Attribution<\/a><\/em>.<\/li>\n<li style=\"text-align: left;\">The section under the &#8220;ABC&#8217;s of Attitudes&#8221;; the section under &#8220;Response Hierarchies&#8221; (excluding the table with examples); and, the second and third paragraphs under\u00a0 &#8220;Multi-Attribute Attitude Model&#8221; (excluding the image) are adapted from <a href=\"https:\/\/resources.saylor.org\/wwwresources\/archived\/site\/textbooks\/Launch!%20Advertising%20and%20Promotion%20in%20Real%20Time.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Launch! Advertising and Promotion in Real Time<\/em><\/a> [PDF] by <a href=\"https:\/\/www.saylor.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">Saylor Academy<\/a> which is licensed under <a href=\"http:\/\/creativecommons.org\/licenses\/by-nc-sa\/3.0\" target=\"_blank\" rel=\"noopener noreferrer\">CC BY-NC-SA 3.0<\/a>.<\/li>\n<li style=\"text-align: left;\">The section under the &#8220;Four Functional Theories of Attitude&#8221; and paragraph 4 under &#8220;Normative Influences&#8221; are adapted from &#8220;<a href=\"https:\/\/opentext.wsu.edu\/social-psychology\/chapter\/module-5-attitudes\/\">Module 5: Attitudes<\/a>&#8221; by Washington State University which is licensed under a <a href=\"http:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\" rel=\"license\">Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License<\/a><\/li>\n<li style=\"text-align: left;\"><span class=\"name\">The first paragraph under &#8220;Cognitive Dissonance&#8221; and the three bullet points are adapted from Spielman, R.N., Dumper K., Jenkins W., Lacombe A., Lovett M., and Perimutter M. (2014, Dec 8). <a href=\"https:\/\/openstax.org\/books\/psychology\/pages\/12-3-attitudes-and-persuasion\"><em>Psychology<\/em> is published by OpenStax<\/a> under a <a href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC-BY 4.0 license<\/a>. <\/span><\/li>\n<li style=\"text-align: left;\">The section under &#8220;Shifting Consumers&#8217; Attitudes&#8221; is adapted from <em><a href=\"https:\/\/open.lib.umn.edu\/principlesmarketing\/\">Principles of Marketing<\/a><\/em> by University of Minnesota is licensed under a <a href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\">Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License<\/a>.<\/li>\n<li style=\"text-align: left;\">The opening three paragraphs; the first paragraph and examples under &#8220;The Purpose of Attitudes&#8221;; the section under the &#8220;ABC&#8217;s of Attitudes&#8221; (excluding the H5P content); the first paragraph under &#8220;Response Hierarchies&#8221;; the section under &#8220;Not all attitudes are the same&#8221;; the first and third paragraphs under the &#8220;Principle of Attitude Consistency&#8221;; and, the first example under &#8220;The Theory of Planned Behaviour In Action&#8221; are adapted from <a href=\"https:\/\/opentextbc.ca\/socialpsychology\/\"><em>Principles of Social Psychology\u20141st International Edition<\/em><\/a> by Dr. Rajiv Jhangiani and Dr. Hammond Tarry which is licensed under a <a href=\"http:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\" target=\"_blank\" rel=\"noopener noreferrer\">Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License<\/a>.<\/li>\n<li style=\"text-align: left;\">The second paragraph and bullet points under &#8220;Self-Determination &amp; Intrinsic Motivation in Attitudes&#8221; is adapted from Seifert, K. and Sutton, R. &#8220;<a href=\"https:\/\/open.umn.edu\/opentextbooks\/textbooks\/153\">Motivation as self-determination<\/a>&#8221; in <em>Educational Psychology<\/em>, which is licensed under <em><a href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\" target=\"_blank\" rel=\"license noopener\">CC BY<\/a>.<\/em><\/li>\n<li style=\"text-align: left;\">The fifth paragraph under &#8220;Normative Influences&#8221; is adapted from Amalthas, T., Brand, S., Catalano, J. Lucano, I.G., &#8220;<a href=\"https:\/\/courses.lumenlearning.com\/suny-buffalo-environmentalhealth\/chapter\/measurement-and-application-of-constructs\/\"><em>Models and Mechanisms of Public Health<\/em><\/a>&#8221; from Lumen Learning which is licensed under<em><a href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\" target=\"_blank\" rel=\"license noopener\">CC BY-NC-SA<\/a>.<\/em><\/li>\n<\/ul>\n<h3>References<\/h3>\n<p style=\"text-align: left;\">Abbott, A., et al. (2013).\u00a0Recycling: Social norms and warm-glow revisited. <em>Ecological Economics<\/em>, 90, 10-18.<\/p>\n<p style=\"text-align: left;\">Abelson, R. P., Kinder, D. R., Peters, M. D., &amp; Fiske, S. T. (1981). Affective and semantic components in political person perception. <em>Journal of Personality and Social Psychology, 42<\/em>, 619\u2013630.<\/p>\n<p style=\"text-align: left;\">Ajzen, I. (1988). <i>Attitudes, Personality, and Behavior.<\/i> Chicago, IL: Dorsey Press.<\/p>\n<p style=\"text-align: left;\">Ajzen, I. (1991). The theory of planned behaviour. <em>Organizational Behaviour and Human Decision Processes, 50<\/em>(2), 179\u2013211.<\/p>\n<p style=\"text-align: left;\">Albarrac\u00edn, D., Johnson, B. T., &amp; Zanna, M. P. (Eds.). (2005).\u00a0<i>The handbook of attitudes<\/i> (pp. 223\u2013271). Mahwah, NJ: Lawrence Erlbaum.<\/p>\n<p style=\"text-align: left;\">Bargh, J. A., Chaiken, S., Govender, R., &amp; Pratto, F. (1992). The generality of the automatic attitude activation effect. <em>Journal of Personality and Social Psychology<\/em>, 62(6), 893-912.<\/p>\n<div class=\"page\" title=\"Page 5\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p style=\"text-align: left;\">Borsari, B., &amp; Carey, K. B. (2003). Descriptive and injunctive norms in college drinking: A meta-analytic integration. <em>Journal of Studies on Alcohol, 64<\/em>, 331\u2013341.<\/p>\n<p style=\"text-align: left;\">Burger, J. M., &amp; Shelton, M. (2011). Changing everyday health behaviours through descriptive norm manipulations. <em>Social Influence, 6<\/em>, 69\u201377.<\/p>\n<p style=\"text-align: left;\">Burger, J. M., Bell, H., Harvey, K., Johnson, J., Stewart, C., Dorian, K., &amp; Swedroe, M. (2010). Nutritious or delicious? The effect of descriptive norm information on food choice. <em>Journal of Social and Clinical Psychology, 29<\/em>, 228\u2013242.<\/p>\n<p style=\"text-align: left;\">Burger, J. M., LaSalvia, C. T., Hendricks, L. A., Mehdipour, T., &amp; Neudeck, E. M. (2011). Partying before the party gets started: The effects of descriptive norms on pre-gaming behaviour. <em>Basic and Applied Social Psychology, 33<\/em>, 220\u2013227.<\/p>\n<p style=\"text-align: left;\">Chan, L. &amp; Bishop, B. (2013). A moral basis for recycling: Extending the theory of planned behaviour. <em>Journal of Environmental Psychology<\/em>, 36,96-102.<\/p>\n<p style=\"text-align: left;\">Cialdini, R. B., Reno, R. R., &amp; Kallgren, C. A. (1990). A focus theory of normative conduct: Recycling the concept of norms to reduce littering in public places. <em>Journal of Personality and Social Psychology, 58<\/em>, 1015\u20131026.<\/p>\n<p style=\"text-align: left;\">Cialdini, R. B., &amp; Trost, M. R. (1998). Social influence: Social norms, conformity and compliance. In D. T. Gilbert, S. T. Fiske &amp; G. Lindzey (Eds.), <em>4th ed.; The handbook of social psychology (vols. 1-2, 4th ed.)<\/em> (4th ed. ed., 151-192, Chapter x, 1085 Pages) McGraw-Hill, New York, NY.<\/p>\n<p style=\"text-align: left;\">Deci, E. &amp; Ryan, R. (2003). The paradox of achievement: The harder you push, the worse it gets. In E. Aronson (Ed.), <em>Improving academic achievement: Impact of psychological factors in education<\/em> (62\u201390). Boston: Academic Press.<\/p>\n<p style=\"text-align: left;\">De Houwer, J., Thomas, S., &amp; Baeyens, F. (2001).\u00a0Association learning of likes and dislikes: A review of 25 years of research on human evaluative conditioning.\u00a0<em>Psychological Bulletin, 127<\/em>(6), 853-869.<\/p>\n<p style=\"text-align: left;\">Duckworth, K. L., Bargh, J. A., Garcia, M., &amp; Chaiken, S. (2002). The automatic evaluation of novel stimuli. <em>Psychological Science, 13<\/em>(6), 513\u2013519.<\/p>\n<p class=\"p\" style=\"text-align: left;\">Fishbein, M., &amp; Ajzen, I. (1975). <em>Belief, attitude, intention and behaviour: An introduction to theory and research<\/em>. Reading, MA: Addison-Wesley.<\/p>\n<p class=\"p\" style=\"text-align: left;\">Glasman, L. R., &amp; Albarrac\u00edn, D. (2006). Forming attitudes that predict future behaviour: A meta-analysis of the attitude-behaviour relation. <em>Psychological Bulletin, 132<\/em>(5), 778\u2013822.<\/p>\n<p style=\"text-align: left;\">Goldstein, N. J., Cialdini, R. B., &amp; Griskevicius, V. (2008). A room with a viewpoint: Using social norms to motivate environmental conservation in hotels. <em>Journal of Consumer Research, 35<\/em>, 472\u2013482.<\/p>\n<p style=\"text-align: left;\">Greaves, M., et al. (2013). Using the theory of planned behaviour to explore environmental behavioural intentions in the workplace. <em>Journal of Environmental Psychology<\/em>, 34, 109-120.<\/p>\n<p style=\"text-align: left;\"><small><\/small>Hargreaves, D. A., &amp; Tiggemann, M. (2003). Female \u201cthin ideal\u201d media images and boys\u2019 attitudes toward girls.\u00a0<i>Sex Roles, <\/i>49(9\u201310), 539\u2013544.<\/p>\n<p style=\"text-align: left;\">Huffman, Ann H., et al. (2014). When do recycling attitudes predict recycling? An investigation of self-reported versus observed behaviour. <em>Journal of Environmental Psychology<\/em>, 38, 262-270.<\/p>\n<p class=\"outputbox\" style=\"text-align: left;\">Katz, D. (2008). The functional approach to the study of attitudes. In R. H. Fazio, &amp; R. E. Petty (Eds.), Attitudes: Their structure, function, and consequences; attitudes: Their structure, function, and consequences (221-229, Chapter xviii, 491 Pages) <em>Psychology Press<\/em>, New York, NY.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"page\" style=\"text-align: left;\" title=\"Page 31\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p class=\"outputbox\">Levina, M., Waldo, C. R., &amp; Fitzgerald, L. F. (2000). We\u2019re here, we\u2019re queer, we\u2019re on TV: The effects of visual media on heterosexuals\u2019 attitudes toward gay men and lesbians.\u00a0<i>Journal of Applied Social Psychology, 30<\/i>(4), 738\u2013758.<\/p>\n<p>Maio, G. R., &amp; Olson, J. M. (Eds.). (2000).\u00a0<i>Why we evaluate: Functions of attitudes<\/i>. Mahwah, NJ: Lawrence Erlbaum. doi:10.1080\/17437199.2010.521684.<\/p>\n<p>Mantone, J. (2009, March 16). <em>Banking on TARP Stigma<\/em>. SNL. http:\/\/www.snl.com\/Interactivex\/article.aspx?CdId=A-9218440-12642.<\/p>\n<p>Mita, M. (2009). College binge drinking still on the rise. <em>JAMA: Journal of the American Medical Association, 302<\/em>, 836\u2013837.<\/p>\n<p>Neighbors, C., Lee, C. M., Lewis, M. A., Fossos, N., &amp; Larimer, M. E. (2007). Are social norms the best predictor of outcomes among heavy-drinking college students? <em>Journal of Studies on Alcohol and Drugs, 68<\/em>, 556\u2013565.<\/p>\n<p>Olson, J. M., Vernon, P. A., Harris, J. A., &amp; Jang, K. L. (2001). The heritability of attitudes: A study of twins. <em>Journal of Personality and Social Psychology, 80<\/em>(6), 845\u2013860.<\/p>\n<p>Perkins, H. W., Haines, M. P., &amp; Rice, R. (2005). Misperceiving the college drinking norm and related problems: A nationwide study of exposure to prevention information, perceived norms, and student alcohol misuse. <em>Journal of Studies on Alcohol, 66<\/em>, 470\u2013478.<\/p>\n<p>Petty, R. E. (1995). Attitude change. In A. Tesser (Ed.). <em>Advanced social psychology<\/em> (pp. 195-255). New York: McGraw Hill.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"page\" style=\"text-align: left;\" title=\"Page 44\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Poteat, V. P. (2007). Peer group socialization of homophobic attitudes and behavior during adolescence.\u00a0<i>Child Development, 78<\/i>(6), 1830\u20131842.<\/p>\n<p>Schultz, P. W., Nolan, J. M., Cialdini, R. B., Goldstein, N. J., &amp; Griskevicius, V. (2007). The constructive, destructive, and reconstructive power of social norms. <em>Psychological Science, 18<\/em>, 429\u2013434.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: left;\">\n<div class=\"page\" title=\"Page 51\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p style=\"text-align: left;\">Smith, M. B., Bruner, J. S., &amp; White, R. W. (1956). <em>Opinions and personality<\/em>. John Wiley &amp; Sons, Oxford.<\/p>\n<p style=\"text-align: left;\">Thompson, M. M., Zanna, M. P., &amp; Griffin, D. W. (1995). Let\u2019s not be indifferent about (attitudinal) ambivalence. In <em>Attitude strength: Antecedents and consequences<\/em> (pp. 361\u2013386). Hillsdale, NJ: Lawrence Erlbaum.<\/p>\n<p style=\"text-align: left;\">Wood, W. (2000). Attitude change: Persuasion and social influence. <i>Annual Review of Psychology<\/i>, 539\u2013570.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"glossary\"><span class=\"screen-reader-text\" id=\"definition\">definition<\/span><template id=\"term_102_277\"><div class=\"glossary__definition\" role=\"dialog\" data-id=\"term_102_277\"><div tabindex=\"-1\"><p>The positive or negative, long-lasting evaluations we have regarding people and things.<\/p>\n<\/div><button><span aria-hidden=\"true\">&times;<\/span><span class=\"screen-reader-text\">Close definition<\/span><\/button><\/div><\/template><template id=\"term_102_276\"><div class=\"glossary__definition\" role=\"dialog\" data-id=\"term_102_276\"><div tabindex=\"-1\"><p>The three components to an attitude are, A=Affect (how we feel about something); B=Behaviour (how we act towards something); and C=Cognition (what we think about something).<\/p>\n<\/div><button><span aria-hidden=\"true\">&times;<\/span><span class=\"screen-reader-text\">Close definition<\/span><\/button><\/div><\/template><template id=\"term_102_289\"><div class=\"glossary__definition\" role=\"dialog\" data-id=\"term_102_289\"><div tabindex=\"-1\"><p>This theory comes into effect when there is strong alignment among the ABC's of attitude: the relationship between what we feel (A), think (C), and how we act (B) are consistent and in close relation to one another.<\/p>\n<\/div><button><span aria-hidden=\"true\">&times;<\/span><span class=\"screen-reader-text\">Close definition<\/span><\/button><\/div><\/template><template id=\"term_102_286\"><div class=\"glossary__definition\" role=\"dialog\" data-id=\"term_102_286\"><div tabindex=\"-1\"><p>Norms can be considered unspoken rules that members of a society follow because they represent what is good and\/or right and they inform us on how we should behave.<\/p>\n<\/div><button><span aria-hidden=\"true\">&times;<\/span><span class=\"screen-reader-text\">Close definition<\/span><\/button><\/div><\/template><template id=\"term_102_293\"><div class=\"glossary__definition\" role=\"dialog\" data-id=\"term_102_293\"><div tabindex=\"-1\"><p>Accepted informal group rules and standards that guide our behaviour. Social norms generalize the accepted way of thinking, feeling, and behaving in a way that our groups support.<\/p>\n<\/div><button><span aria-hidden=\"true\">&times;<\/span><span class=\"screen-reader-text\">Close definition<\/span><\/button><\/div><\/template><template id=\"term_102_296\"><div class=\"glossary__definition\" role=\"dialog\" data-id=\"term_102_296\"><div tabindex=\"-1\"><p>The belief that you have the support and approval of the people important to you to carry out an action or behave in a particular way.<\/p>\n<\/div><button><span aria-hidden=\"true\">&times;<\/span><span class=\"screen-reader-text\">Close definition<\/span><\/button><\/div><\/template><template id=\"term_102_281\"><div class=\"glossary__definition\" role=\"dialog\" data-id=\"term_102_281\"><div tabindex=\"-1\"><p>While norms give us a sense of how we might behave in accordance with society, descriptive norms refer to our perception of how people actually behave.<\/p>\n<\/div><button><span aria-hidden=\"true\">&times;<\/span><span class=\"screen-reader-text\">Close definition<\/span><\/button><\/div><\/template><template id=\"term_102_297\"><div class=\"glossary__definition\" role=\"dialog\" data-id=\"term_102_297\"><div tabindex=\"-1\"><p>This theory suggests that our deep beliefs and values play a pivotal role in creating our attitudes and predicting our behaviour. When we combine a strong attitude with subjective norms and with our belief that we can perform a particular behaviour, these three things will predict our actual behaviour.<\/p>\n<\/div><button><span aria-hidden=\"true\">&times;<\/span><span class=\"screen-reader-text\">Close definition<\/span><\/button><\/div><\/template><template id=\"term_102_290\"><div class=\"glossary__definition\" role=\"dialog\" data-id=\"term_102_290\"><div tabindex=\"-1\"><p>This theory examines how our motivations and personality (internalized factors) inform our attitudes and behaviour in the absence of external influences (e.g. subjective norms, which contrasts the theory of planned behaviour).<\/p>\n<\/div><button><span aria-hidden=\"true\">&times;<\/span><span class=\"screen-reader-text\">Close definition<\/span><\/button><\/div><\/template><template id=\"term_102_298\"><div class=\"glossary__definition\" role=\"dialog\" data-id=\"term_102_298\"><div tabindex=\"-1\"><p>The personal satisfaction we feel in engaging in \"good acts\" that help others. This effect may explain why some people behave altruistically (in charity of others) but it fails to capture the extent of the impact our actions have on others (e.g. whether or not our actions are meaningful and long-lasting). For this reason, warm-glow may be described as a sort of \"selfish pleasure\".<\/p>\n<\/div><button><span aria-hidden=\"true\">&times;<\/span><span class=\"screen-reader-text\">Close definition<\/span><\/button><\/div><\/template><template id=\"term_102_280\"><div class=\"glossary__definition\" role=\"dialog\" data-id=\"term_102_280\"><div tabindex=\"-1\"><p>A type of cognitive inconsistency, this term describes the discomfort consumers may feel when their beliefs, values, attitudes, or perceptions are inconsistent or contradictory to their original belief or understanding. Consumers with cognitive dissonance related to a purchasing decision will often seek to resolve this internal turmoil they are experiencing by returning the product or finding a way to justify it and minimizing their sense of buyer's remorse.<\/p>\n<\/div><button><span aria-hidden=\"true\">&times;<\/span><span class=\"screen-reader-text\">Close definition<\/span><\/button><\/div><\/template><template id=\"term_102_285\"><div class=\"glossary__definition\" role=\"dialog\" data-id=\"term_102_285\"><div tabindex=\"-1\"><p>This model provides a framework that can be used to measure consumers' attitudes towards specific products or services. The model identifies how consumer attitudes are informed by measuring and evaluating the attitudes of a product; the beliefs about those attributes; and the relative importance we give those attributes.<\/p>\n<\/div><button><span aria-hidden=\"true\">&times;<\/span><span class=\"screen-reader-text\">Close definition<\/span><\/button><\/div><\/template><\/div>","protected":false},"author":90,"menu_order":2,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-102","chapter","type-chapter","status-publish","hentry"],"part":97,"_links":{"self":[{"href":"https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-json\/pressbooks\/v2\/chapters\/102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-json\/wp\/v2\/users\/90"}],"version-history":[{"count":4,"href":"https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-json\/pressbooks\/v2\/chapters\/102\/revisions"}],"predecessor-version":[{"id":502,"href":"https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-json\/pressbooks\/v2\/chapters\/102\/revisions\/502"}],"part":[{"href":"https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-json\/pressbooks\/v2\/parts\/97"}],"metadata":[{"href":"https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-json\/pressbooks\/v2\/chapters\/102\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-json\/wp\/v2\/media?parent=102"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-json\/pressbooks\/v2\/chapter-type?post=102"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-json\/wp\/v2\/contributor?post=102"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/opentextbc.ca\/introconsumerbehaviour\/wp-json\/wp\/v2\/license?post=102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}