{"id":1656,"date":"2020-09-18T16:39:00","date_gmt":"2020-09-18T16:39:00","guid":{"rendered":"https:\/\/opentextbc.ca\/introtourism2e\/part\/customer-service\/"},"modified":"2021-06-04T21:15:20","modified_gmt":"2021-06-04T21:15:20","slug":"customer-service","status":"publish","type":"part","link":"https:\/\/opentextbc.ca\/introtourism2e\/part\/customer-service\/","title":{"raw":"Chapter 9. Customer Service","rendered":"Chapter 9. Customer Service"},"content":{"raw":"<span class=\"big\">Authors: <a href=\"\/introtourism2e\/back-matter\/about-the-spring-2020-editing-team#andreahinck\">Andrea Hinck<\/a>, <a href=\"\/introtourism2e\/back-matter\/about-the-spring-2020-editing-team#mohnabaichoo\">Mohna Baichoo<\/a>, and <a href=\"\/introtourism2e\/back-matter\/about-the-spring-2020-editing-team#tanialoken\">Tania Loken<\/a>\nAdapted from original works by: <a href=\"\/introtourism2e\/back-matter\/about-the-authors-and-reviewers#rayfreeman\">Ray Freeman<\/a> and <a href=\"\/introtourism2e\/back-matter\/about-the-authors-and-reviewers#kelleyglazer\">Kelly Glazer<\/a><\/span>\n<div class=\"textbox textbox--learning-objectives\"><header class=\"textbox__header\">\n<p class=\"textbox__title\">Learning Objectives<\/p>\n\n<\/header>\n<div class=\"textbox__content\">\n<ul>\n \t<li>Analyze the importance of customer service and its relationship with hospitality and tourism<\/li>\n \t<li>Describe the characteristics of exceptional customer service and its benefits<\/li>\n \t<li>Explain how the quality of customer service differentiates a business<\/li>\n \t<li>Describe communications strategies in any service- related situations<\/li>\n \t<li>Explain how technology impacts customer service delivery<\/li>\n<\/ul>\n<\/div>\n<\/div>","rendered":"<p><span class=\"big\">Authors: <a href=\"\/introtourism2e\/back-matter\/about-the-spring-2020-editing-team#andreahinck\">Andrea Hinck<\/a>, <a href=\"\/introtourism2e\/back-matter\/about-the-spring-2020-editing-team#mohnabaichoo\">Mohna Baichoo<\/a>, and <a href=\"\/introtourism2e\/back-matter\/about-the-spring-2020-editing-team#tanialoken\">Tania Loken<\/a><br \/>\nAdapted from original works by: <a href=\"\/introtourism2e\/back-matter\/about-the-authors-and-reviewers#rayfreeman\">Ray Freeman<\/a> and <a href=\"\/introtourism2e\/back-matter\/about-the-authors-and-reviewers#kelleyglazer\">Kelly Glazer<\/a><\/span><\/p>\n<div class=\"textbox textbox--learning-objectives\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\">Learning Objectives<\/p>\n<\/header>\n<div class=\"textbox__content\">\n<ul>\n<li>Analyze the importance of customer service and its relationship with hospitality and tourism<\/li>\n<li>Describe the characteristics of exceptional customer service and its benefits<\/li>\n<li>Explain how the quality of customer service differentiates a business<\/li>\n<li>Describe communications strategies in any service- related situations<\/li>\n<li>Explain how technology impacts customer service delivery<\/li>\n<\/ul>\n<\/div>\n<\/div>\n","protected":false},"parent":0,"menu_order":10,"template":"","meta":{"pb_part_invisible":false,"pb_part_invisible_string":""},"contributor":[],"license":[],"class_list":["post-1656","part","type-part","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/opentextbc.ca\/introtourism2e\/wp-json\/pressbooks\/v2\/parts\/1656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opentextbc.ca\/introtourism2e\/wp-json\/pressbooks\/v2\/parts"}],"about":[{"href":"https:\/\/opentextbc.ca\/introtourism2e\/wp-json\/wp\/v2\/types\/part"}],"version-history":[{"count":1,"href":"https:\/\/opentextbc.ca\/introtourism2e\/wp-json\/pressbooks\/v2\/parts\/1656\/revisions"}],"predecessor-version":[{"id":1657,"href":"https:\/\/opentextbc.ca\/introtourism2e\/wp-json\/pressbooks\/v2\/parts\/1656\/revisions\/1657"}],"wp:attachment":[{"href":"https:\/\/opentextbc.ca\/introtourism2e\/wp-json\/wp\/v2\/media?parent=1656"}],"wp:term":[{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/opentextbc.ca\/introtourism2e\/wp-json\/wp\/v2\/contributor?post=1656"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/opentextbc.ca\/introtourism2e\/wp-json\/wp\/v2\/license?post=1656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}