Self-Test 1

1. a. True
2. c. All of the above
3. a. True
4. b. False
5. c. 75%
6. d. Listening
7. a. True
8. b. False
9. d. Vocal messages
10. c. The more simply something is stated, the less opportunity there is for confusion.
11. c. All of the above
12. b. False
13. a. True
14. c. Closing your eyes while an individual is speaking
15. a. True
16. d. Providing conditional acceptance
17. a. True
18. c. Employers, supervisors, and clients
19. b. False
20. c. Journeyperson
21. d. All of the above
22. b. Microaggressions
23. b. False
24. a. True
25. a. Guys

Self-Test 2

1. b. False
2. a. True
3. d. Listening, non-verbal, and verbal
4. a. True
5. b. Listener-friendly
6. b. False
7. b. False
8. a. True
9. a. True
10. a. False

Self-Test 3

1. c. All of the above
2. c. All of the above
3. c. Your employer, supervisor, co-workers, and
4. b. To improve your performance or the quality of service
5. b. False
6. c. Focus on the person and not the issue.
7. d. Be prepared and challenge the speaker on everything that you do not believe is
8. b. Make adjustments as necessary to improve
9. d. None of the above
10. a. True

Self-Test 4

1. a. Passive, passive aggressive, aggressive, assertive
2. c. All of the above
3. b. Failing to stand up for yourself
4. d. They are easily ignored and can have their rights violated.
5. c. All of the above
6. b. False
7. a. True
8. a. True
9. b. Passive aggressive
10. c. Assertive

Self-Test 5

1. d. All of the above
2. d. Resource allocations (e.g., differences in department budgets), perceptions, and
3. d. Remove personal opinions, be objective, look at the issue, and try and find a solution that works.
4. a. True
5. b. False
6. a. True
7. a. True
8. b. False
9. a. True
10. c. More productive

Self-Test 6

1. d. Everyone.
2. a. True
3. a. True
4. d. All of the above
5. b. False
6. b. Do not disclose how or why you came to your decision