Chapter 10: Business Documents
Learning Objectives
- Recognize the style in which business documents are written.
- Understand the purpose of a résumé and cover letter and how to write them
- Understand how to use email appropriately.
- Understand the limitations of online communication.
- Understand the potential consequences of your online communications for your reputation and employability
- Make a fair complaint about a friend or family member in an email or post.
