Key Terms

Key Terms

active listeningRestating or paraphrasing what you have heard in your own words, to confirm the understanding of both parties


The opportunity to move ahead


Behave in a hostile fashion


A person learning a trade under the direction of a qualified tradesperson


Confident and direct in claiming one’s rights or putting forward one’s views


Traditional name for the kitchen team and organizational structure


The head of the kitchen brigade

chef de cuisine

The person responsible for the day-to-day operations of the kitchen in larger operations with multiple departments or food outlets

chef de partie

The head of a section or station in larger kitchens

collective agreement

A contract between a union and employer concerning the terms and conditions of employment for employees in the bargaining unit. A collective agreement is a legally enforceable document binding on all parties involved.

conditions of employment

All matters and circumstances that in any way affect the employment relationship of employers and employees


Opposition between two parties


The act of passing judgment as to the merits of anything


A) A 24 hour period ending at midnight

B) In relation to an employee’s shift that continues over midnight, the 24-hour period beginning at the start of the employee’s shift


To assign a task to another person


To deny a person or class of persons any accommodation, service, or facility customarily available to the public because of the race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation, or age of that person or class of persons


A) A person, including a deceased person, receiving or entitled to wages for work performed for another

B) A person an employer allows, directly or indirectly, to perform work normally performed by an employee

C) A person being trained by an employer for the employer’s business

D) A person on leave from an employer

E) A person who has a right of recall


A) A person who has or had control or direction of an employee

B) A person who is or was responsible, directly or indirectly, for the employment of an employee


Cook who works in the main hot section, preparing vegetables and starches

executive chef

The head of the kitchen brigade in larger operations. Executive chefs often are not involved in day-to-day production

executive sous-chef

In a large operation with more than one sous-chef, the executive sous-chef is the second in command and in charge when the executive chef is not present

garde manger

A) Cook who works in the main cold or salad section, preparing a variety of foods

B) The cold kitchen or station responsible for preparing cold menu items


The main cooking area of the kitchen where most hot foods are produced

line cook

Cook who works in the main hot section, preparing a variety of foods


A person whose principal employment responsibilities consist of supervising or directing, or both supervising and directing, human or other resources, or a person employed in an executive capacity


Desire to do; interest or drive

non-verbal communication

Sending and receiving wordless (mostly visual) cues between people

occupational association

An organization, other than a trade union or employers’ organization, in which membership is a prerequisite to carrying on a trade, occupation, or profession

overtime wages

The wages an employee is entitled to receive according to the Employment Standards Act or the terms of an employment agreement


Opposite of aggressive

pay period

A period of up to 16 consecutive days of employment

payroll record

A record of hours of work and pay required under the Employment Standards Act to be kept by an employer

professional cooking

Cooking for others as an occupation, not as a hobby


To act in a professional manner according to set standards


To move to a higher position in the same organization

regular wage

A) If an employee is paid by the hour, the hourly wage

B) If an employee is paid on a flat rate, piece rate, commission, or other incentive basis, the employee’s wages in a pay period divided by the employee’s total hours of work during that pay period

C) If an employee is paid a weekly wage, the weekly wage divided by the lesser of the employee’s normal or average weekly hours of work

D) If an employee is paid a monthly wage, the monthly wage multiplied by 12 and divided by the product of 52 times the lesser of the employee’s normal or average weekly hours of work

E) If an employee is paid a yearly wage, the yearly wage divided by the product of 52 times the lesser of the employee’s normal or average weekly hours of work


To show regard or consideration for


To resolve a problem

right of recall

The right of an employee under a collective agreement to be recalled to employment within a specified period after being laid off


A just claim or title, whether legal, prescriptive, or moral

Second in command below the chef. In larger operations, there may be many sous-chefs with different areas of responsibility.

special clothing
Includes a uniform or a specified brand of clothing required by the employer

Areas of the kitchen set up for an individual or individuals to prepare a group of menu items. A professional kitchen will have several stations

statutory holiday
New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, British Columbia Day, Labour Day, Thanksgiving Day, Remembrance Day, Christmas Day, and any other holiday prescribed by regulation

A condition that can have an impact on an organism’s mental and physical well-being

stress relief
An action that results in the reduction of stress

swing cook
Cook who rotates between different stations in the kitchen. also known as a tournant.

temporary layoff

A) In the case of an employee who has a right of recall, a layoff that exceeds the specified period within which the employee is entitled to be recalled to employment
B) In any other case, a layoff of up to 13 weeks in any period of 20 consecutive weeks

termination of employment
A layoff other than a temporary layoff

termination pay
Pay for each week of notice an employee is entitled to, based on the average of the previous eight weeks’ hours of work and pay

Cook who rotates between different stations in the kitchen. also known as a swing cook

trade union
An organization of employees formed for purposes that include the regulation of relations between employees and employers

The Employment Standards Tribunal; the British Columbia Human Rights Tribunal

A) salaries, commissions or money, paid or payable by an employer to an employee for work
B) money that is paid or payable by an employer as an incentive and relates to hours of work, production, or efficiency

Does not include gratuities, money that is paid at the discretion of the employer and is not related to hours of work, production or efficiency, allowances or expenses, penalties, and administrative fees

A period of seven consecutive days beginning for the purpose of calculating overtime, on Sunday, and for any other purpose, on any day

The labour or services an employee performs for an employer whether at the employer’s place of business, in the employee’s residence, or elsewhere



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Key Terms by go2HR is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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