Chapter 4: Managing Firm Resources
- Be able to discuss other theories about firm success and failure beyond resource-based theory.
- Be able to apply different theories to help explain competition in different industries.
Although resource-based theory stands as perhaps the most popular explanation of why some organizations prosper while others do not, several other theories are popular. treats executives as the masters of their domains. Enactment contends that an organization can, at least in part, create an environment for itself that is beneficial to the organization. This is accomplished by putting strategies in place that reshape competitive conditions in a favorable way (Figure 4.19 “Other Theories about Firm Performance”).
By the 1990s, Microsoft had been so successful at reshaping the software industry to its benefit that the firm was the subject of a lengthy antitrust investigation by the federal government. More recently, Apple has been able to reshape its environment by introducing innovative products such as the iPhone and the iPad that transcend the traditional boundaries between the cell phone, digital camera, music player, and computer businesses. No airline has ever been able to enact the environment, however, perhaps because the airline industry is so fragmented.
offers a completely opposite view from enactment on why some firms succeed and others fail. Environmental determinism views organizations much like biological theories view animals—organizations (and animals) are very limited in their ability to adapt to the conditions around them. Thus just as harsh environmental changes are believed to have made dinosaurs extinct, changes in the business environment can destroy organizations regardless of how clever and insightful executives are.
Until 1978, the U.S. federal government regulated the airline industry by dictating what routes each airline would fly and what prices it would charge. Once these controls were removed, airlines were subjected to a series of negative environmental trends, including recession, overcapacity in the industry, new entrants, fierce price competition, and fuel shortages. Perhaps not surprisingly, dozens of airlines were crushed by these conditions.
An old saying notes that “imitation is the sincerest form of flattery.” This flattery is the focus of . In particular, institutional theory centers on the extent to which firms copy one another’s strategies. Consider, for example, fast-food hamburger restaurants. Innovations such as dollar menus and drive-through windows tend to be introduced by one firm and then duplicated by the others.
Airlines also seem to follow a “monkey see, monkey do” mentality. To build passenger loyalty, American Airlines was the first to introduce a frequent-flyer program called AAdvantage in 1981. After flying a certain number of miles on American flights, AAdvantage members were rewarded with a free flight. The idea was to increase passengers loyalty so they would be less likely to shop around for the cheapest ticket. Ironically, AAdvantage turned out to be not much of an advantage at all. Many of American’s rivals quickly developed their own frequent-flyer programs, and today most airlines reward frequent passengers. In recent years, ideas such as charging passengers to check their luggage and eliminating free food on flights have been copied by one airline after another. One 2010 idea that didn’t catch on was the plan of Ireland’s Ryanair to charge passengers one pound (~$1.50) to use the bathroom on short-haul flights. Public opinion caused them to withdraw this idea!
centers on just one element of business activity: whether it is cheaper for a firm to make or buy the products that it needs. This is an important element, however, because choosing the more efficient option can enhance a firm’s profits. Automakers such as Ford and General Motors face a wide variety of make-or-buy decisions because so many different parts are needed to build cars and trucks. Sometimes Ford and GM make these products, and other times they purchase them from outside suppliers. These firms’ financial situations are improved when such decisions are made wisely and harmed when they are made poorly.
For example, airlines always buy (or rent) their airplanes. Large planes are generally bought from Boeing or Airbus, while modest-sized airliners are purchased from companies such as Canada’s Bombardier and Brazil’s Embraer. It would be simply too costly for an airline to pursue a and enter the airplane manufacturing business. Insights such as these are powerful enough that the creator of transaction cost economics, Professor Oliver Williamson, was awarded a Nobel Prize in Economic Sciences in 2009.
Each of these theories—enactment, environmental determinism, institutional theory, and transaction cost economics—is useful for understanding some situations and some important business decisions. Therefore, executives should keep these perspectives in mind as they attempt to lead their firms to greater levels of success. However, one important advantage that resource-based theory offers over the alternatives is that only resource-based theory does a good job of explaining firm performance across a wide variety of contexts. Thus resource-based theory offers the business point of view that has the strongest value for most executives.
- Although resource-based theory is the dominant perspective to predict performance in the strategic management field, other theories exist to explain firm behaviour. In some industries, explanations provided by these theories can be very convincing.
- What theory of the firm do you think best explains competition in the fast-food industry?
- What is an example of an industry in which institutional theory seems to explain the behaviour of firms?
Resource-based theory may be the most popular way of explaining why some firms succeed and others fail, but it is far from the only explanation. Below we illustrate several other prominent theories using examples from the airline industry.
Enactment suggests that organizations can, in part, create their environment through outstanding strategies. This puts a firm in control of its destiny. Although no airline has ever been able to do so. Microsoft and Apple are two firms that seemed to have enacted their environments.
Environmental determinism contends that external factors drive a firm’s fate. In the early days, the federal government controlled airlines’ routes and prices. After the U.S. airline industry was deregulated in the late 1970s, a series of large airlines fell prey to poor environmental conditions such as recession, overcapacity in the industry, and fuel shortages. Many industry experts claim that the demise of Braniff Airlines, Eastern Airlines, and others was inevitable.
Institutional theory is interested in the extent to which firms copy each other’s strategies. After American Airlines became the first major airline to create a frequent-flyer program in 1981, its competitors quickly developed their own frequent-flyer programs. In the late 2000s, a new idea of charging passengers to check their luggage was copied by one airline after another.
Transaction cost economics centers on whether it is cheaper for a firm to make or to buy the products that it needs. Choosing efficient options enhances profits. No airline has ever chosen “make” when needing new airplanes. Buying airplanes from Boeing or Airbus is much more efficient than trying to backwardly integrate into the airplane manufacturing business would be.
- Air-to-air photo of a Sukhoi Superjet 100 (RA-97004) over Italy © Katsuhiko Tokunaga is licensed under a CC BY-SA (Attribution ShareAlike) license
A theoretical perspective that contends that an organization can, at least in part, create an environment for itself that is beneficial to the organization by putting strategies in place that reshape competitive conditions in a favorable way.
A theoretical perspective that contends that organizations are limited in their ability to adapt to the conditions around them.
A theoretical perspective that describes the extent to which firms copy one another’s strategies.
A theory that centers on whether it is cheaper for a firm to make or to buy the products that it needs.
A strategy that involves a firm entering the business of one of its suppliers.