Chapter 4: Methods of teaching with an online focus

4.5 Competency-based learning


e-Commerce business course competencies, Capella University

Figure 4.5.1 e-Commerce business course competencies, Capella University


4.5.1 What is competency-based learning?

Competency-based learning begins by identifying specific competencies or skills, and enables learners to develop mastery of each competency or skill at their own pace, usually working with a mentor. Learners can develop just the competencies or skills they feel they need (for which increasingly they may receive a ‘badge’ or some form of validated recognition), or can combine a whole set of competencies into a full qualification, such as a certificate, diploma or increasingly a full degree.

Learners work individually, usually online, rather than in cohorts. If learners can demonstrate that they already have mastery of a particular competency or skill, through a test or some form of prior learning assessment, they may be allowed to move to the next level of competency without having to repeat a prescribed course of study for the prior competency. Competency-based learning attempts to break away from the regularly scheduled classroom model, where students study the same subject matter at the same speed in a cohort of fellow students.

The value of competency-based learning for developing practical or vocational skills or competencies is more obvious, but increasingly competency-based learning is being used for education requiring more abstract or academic skills development, sometimes combined with other cohort-based courses or programs.

4.5.2 Who uses competency-based learning?

The Western Governors University in the USA, with nearly 40,000 students, has pioneered competency-based learning, but, with the more recent support of the Federal Department of Education, competency-based learning is expanding rapidly in the USA. Other institutions making extensive use of competency-based learning are Southern New Hampshire University through its College for America, designed specifically for working adults and their employers, Northern Arizona University, and Capella University.

Competency-based learning is particularly appropriate for adult learners with life experience who may have developed competencies or skills without formal education or training, for those who started school or college and dropped out and wish to return to formal study, but want their earlier learning to be recognized, or for those learners wanting to develop specific skills but not wanting a full program of studies. Competency-based learning can be delivered through a campus program, but it is increasingly delivered fully online, because many students taking such programs are already working or seeking work.

4.5.3 Designing competency-based learning

There are various approaches, but the Western Governors’ model illustrates many of the key steps. Defining competencies

A feature of most competency-based programs is a partnership between employers and educators in identifying the competencies required, at least at a high level. Some of the skills outlined in Chapter 1, such as problem-solving or critical thinking, may be considered high-level, but competency-based learning tries to break down abstract or vague goals into specific, measurable competencies.

For instance, at Western Governors University (WGU), for each degree, a high-level set of competencies is defined by the University Council, and then a working team of contracted subject matter experts takes the ten or so high level competencies for a particular qualification and breaks them down into about 30 more specific competencies, around which are built online courses to develop mastery of each competency. Competencies are based upon what graduates are supposed to know in the workplace and as professionals in a chosen career. Assessments are designed specifically to assess the mastery of each competency; thus students receive either a pass/no pass following assessment. A degree is awarded when all 30 specified competencies are successfully achieved.

Defining competencies that meet the needs of students and employers in ways that are progressive (in that one competency builds on earlier competencies and leads to more advanced competencies) and coherent (in that the sum of all the competencies produces a graduate with all the knowledge and skills required within a business or profession) is perhaps the most important and most difficult part of competency-based learning. Course and program design

At WGU, courses are created by in-house subject matter experts selecting existing online curriculum from third parties and/or resources such as e-textbooks through contracts with publishers. Increasingly open educational resources are used. WGU does not use a learning management system but a specially designed portal for each course. E-textbooks are offered to students without extra cost to the student, through contracts between WGU and the publishers. Courses are pre-determined for the student with no electives. Students are admitted on a monthly basis and work their way through each competency at their own pace.

Students who already possess competencies may accelerate through their program in two ways: transferring in credits from a previous associate degree in appropriate areas (e.g. general education, writing); or by taking exams when they feel they are ready. Learner support

Again this varies from institution to institution. WGU currently employs approximately 750 faculty who act as mentors. There are two kinds of mentors: ‘student’ mentors and ‘course’ mentors. Student mentors, who have qualifications within the subject domain, usually at a masters level, are in at least bi-weekly telephone contact with their students, depending on the needs of the student in working through their courses, and are the main contact for students. A student mentor is responsible for roughly 85 students. Students start with a mentor from their first day and stay with their mentor until graduation. Student mentors assist students in determining and maintaining an appropriate pace of study and step in with help when students are struggling.

Course mentors are more highly qualified, usually with a doctorate, and provide extra support for students when needed. Course mentors will be available to between 200-400 students at a time, depending on the subject requirement.

Students may contact either student or course mentors at any time (unlimited access) and mentors are expected to deal with student calls within one business day. Mentors are full-time but work flexible hours, usually from home. Mentors are reasonably well paid, and receive extensive training in mentoring. Assessment

WGU uses written papers, portfolios, projects, observed student performance and computer-marked assignments as appropriate, with detailed rubrics. Assessments are submitted online and if they require human evaluation, qualified graders (subject matter experts trained by WGU in assessment) are randomly assigned to mark work on a pass/fail basis. If students fail, the graders provide feedback on the areas where competency was not demonstrated. Students may resubmit if necessary.


Remote proctoring of exams

Figure 4.5.3: Remote proctoring of exams: students have two cameras installed in their room


Students will take both formative (pre-assessment) and summative (proctored) exams. WGU is increasingly using online proctoring, enabling students to take an exam at home under video supervision, using facial recognition technology to ensure that the registered student is taking the exam. In areas such as teaching and health, student performance or practice is  assessed in situ by professionals (teachers, nurses).


Example transcript from Northern Ariziona University

Figure 4.5.4 Example transcript from Northern Arizona University


4.5.4 Strengths and weaknesses

Proponents have identified a number of strengths in the competency-based learning approach:

  • it meets the immediate needs of businesses and professions; students are either already working, and receive advancement within the company, or if unemployed, are more likely to be employed once qualified;
  • it enables learners with work or family commitments to study at their own pace;
  • for some students, it speeds up time to completion of a qualification by enabling prior learning to be recognized;
  • students get individual support and help from their mentors;
  • tuition fees are affordable (US$6,000 per annum at WGU) and programs can be self-funding from tuition fees alone, since WGU uses already existing study materials and increasingly open educational resources;
  • competency-based education is being recognized as eligible for Federal loans and student aid in the USA.

Consequently, institutions such as WGU, the University of Southern New Hampshire, and Northern Arizona University, using a competency-based approach, at least as part of their operations, have seen annual enrolment growth in the range of 30-40 per cent per annum.

Its main weakness is that it works well with some learning environments and less well with others. In particular:

  • it focuses on immediate employer needs and is less focused on preparing learners with the flexibility needed for a more uncertain future;
  • it does not suit subject areas where it is difficult to prescribe specific competencies or where new skills and new knowledge need to be rapidly accommodated;
  • it takes an objectivist approach to learning; constructivists would argue that skills are not either present or absent (pass or fail), but have a wide range of performance and continue to develop over time;
  • it ignores the importance of social learning;
  • it will not fit the preferred learning styles of many students.

4.5.5 In conclusion

Competency-based learning is a relatively new approach to learning design which is proving increasingly popular with employers and suits certain kinds of learners such as adults seeking to re-skill or searching for mid-level jobs requiring relatively easily identifiable skills. It does not suit though all kinds of learners and may be limited in developing the higher level, more abstract knowledge and skills requiring creativity, high-level problem-solving and decision-making and critical thinking.

Activity 4.5 Thinking about competency-based education?

1. What factors are likely to influence you to adopt a competency-based approach to teaching? Could you describe a scenario where you could use this approach effectively?

2. What are the advantages and disadvantages of students studying individually, rather than in a cohort? What skills are they likely to miss out on through individual study?

3. Is competency-based learning something an individual instructor should contemplate? What institutional support would be necessary to make this approach work?

Further reading

At the time of writing, there is comparatively little literature and even less research on competency-based learning compared with most other teaching approaches. It is also an area that has recently evolved from earlier, more training-focused approaches to competency. I have therefore limited myself to more recent publications. The following publications are recommended for those who would like to pursue this area further:

Book, P. (2014) All Hands on Deck: Ten Lessons from Early Adopters of Competency-based Education Boulder CO: WCET

Cañado, P. and Luisa, M. (eds.) (2013) Competency-based Language Teaching in Higher Education New York: Springer

Garrett, R. and Lurie, H. (2016) Deconstructing CBE: An Assessment of Institutional Activity, Goals and Challenges in Higher Education Boston MA: Ellucian/Eduventures

Rothwell, W. and Graber, J. (2010) Competency-Based Training Basics Alexandria VA: ADST

Weise, M. (2014) Got Skills? Why Online Competency-Based Education Is the Disruptive Innovation for Higher Education EDUCAUSE Review, November 10

The Southern Regional Educational Board in the USA has a comprehensive Competency-based Learning Bibliography