Chapter 4 Communication Skills

4.4 Team and Group Work

Working in groups is a necessary and important skill. We will find ourselves having to work in groups in various situations—at home, at work, at play, and at school. When we find ourselves working in groups—whether in a formal or informal situation—certain things tend to happen. Often the natural leaders will emerge to provide guidance and direction, and those who are natural followers will act accordingly. Conflicts will inevitably occur, as people have different visions for the outcome.

Working in groups in educational settings is a common occurrence. Instructors often require group work because it is such an important skill, particularly moving forward into the workplace. Working on labs together, group project work, group assignments, even online group work with classmates who are all over the world,  are all standard situations. Getting along is important, but working effectively together can make a better project when each team member contributes according to their strengths, resulting in a better project than each could have done on their own.

A group of toys gathered around a table. The table has "team work" written all over it
Working together brings fresh ideas.

Working in groups has advantages and disadvantages and works better in some situations than others. Here are some reasons why you might choose to work alone or in a group:

Working alone versus working in groups
Working Alone Working in Groups
Free to make all the decisions Can collaborate
Can use your own methods Can share responsibility
Can be creative Can share ideas and talents
Can do things on own time schedule Can spread the workload
No disagreements A more sociable way to work
No compromising – can do everything your way Able to do something bigger and better
Can take all the credit Can demonstrate ability to work in teams

Effective Working Groups

Mountain Adventure Skills Training students working on a project together at College of the Rockies

Groups that work effectively have the following characteristics:

  • The atmosphere is relaxed, engaged, open, comfortable and non-threatening.
  • Group members share a sense of purpose or common goals that each member is willing to work toward. The tasks or objectives are understood and accepted by everyone. There is free discussion leading to group commitment and no hidden agendas.
  • The group is concerned not only with the task, but also with its own processes and operating procedures. The group periodically evaluates its performance.
  • The group members use one another as a resource. Roles are balanced and shared to ensure that the tasks are accomplished and that group cohesion and morale are enhanced. The group comes up with clear assigned tasks for people in the group.
  • Communication is clear, direct, open and honest. Group members continually try to listen to and clarify what is being said, and show interest in what others say and feel. They feel freedom to build on each other’s ideas. Differences of opinion are encouraged and freely expressed.
  • The group focuses on problem solving rather than expending energy on competitive struggles or interpersonal issues. The group is willing to deal with conflict, and focus on it until it is resolved or managed in a way that does not reduce the effectiveness of the group and its members. Confrontation is accepted as a challenge to examine one’s behaviour or ideas. It is not viewed as an uncaring personal attack.
  • Mistakes are seen as sources of learning rather than reasons for punishment. This encourages creativity and risk taking.
  • Conflict is seen as natural, even helpful. People work through problems together.
  • The group has a clear set of expectations and standards for the behaviour of group members.
  • The group that understands developing a climate of trust is important. In order to trust one another, individuals in a group must understand and get to know one another.
A group of people gathered around a table on laptops.
Effective, comfortable groups can accomplish a lot.

Stages in Group Formation

Groups that form to accomplish a certain goal go through stages in getting to that goal. It’s not a bad thing that conflict happens along the way. In fact, it’s almost inevitable. How people handle the conflict will determine whether or not the process is a positive and successful one.

In the video Forming, Storming, Norming and Performing, the narrator describes Bruce Tuckman’s simple model to explain the stages of team formation. Watch the video below to learn about the stages for group process:

Video: “Forming, Storming, Norming, and Performing: Bruce Tuckman’s Team Stages Model Explained” (length 1:58)

Exercise: Groups

Think about some of the groups that you are involved in. What qualities do you have that helps in the group process? Is the group effective? What qualities of an effective team does your group have?

Text Attributions

Video Attributions

Media Attributions


Icon for the Creative Commons Attribution 4.0 International License

Student Success Copyright © 2020 by Mary Shier is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

Share This Book